Insurance Verification Specialist

🕒 June 16

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The Hello Team

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2021

🏥 Healthcare

🛡️ Insurance

📦 Logistics

Healthcare • Insurance • Logistics

The Hello Team is a B2B provider of structured offshore hiring and managed workforce solutions. They recruit, hire, and operate dedicated nearshore and offshore teams across 30+ countries, offering remote staffing, BPO services, answering services, and call center build-outs with on-the-ground recruiting, U. S. -based operational oversight, training, and real-time workforce management. The company emphasizes accountability, performance monitoring, and cultural alignment for clients in healthcare, insurance, real estate, professional services and other sectors.

📋 Description

• Verify insurance eligibility, benefits, and coverage. • Determine patient financial responsibility, including copays, deductibles, and coinsurance. • Obtain and manage prior authorizations, referrals, and pre-certifications. • Maintain accurate insurance documentation in EMR/EHR systems. • Communicate coverage details and financial obligations to patients and staff. • Resolve eligibility, authorization, and insurance-related issues. • Ensure HIPAA compliance and adherence to healthcare regulations. • Collaborate with clinical, scheduling, and billing teams to support accurate reimbursement. • Follow up with insurance carriers and maintain detailed verification records. • Perform other duties related to the position as assigned.

🎯 Requirements

• Proficient level of English (written and spoken). • Excellent professional and communication skills, allowing for effective collaboration with clients, vendors, and teammates. • Strong organizational, time-management, and problem-solving skills. • Experience in healthcare insurance verification, medical billing, revenue cycle management, or a related healthcare administrative role. • Familiarity using EMR/EHR systems and insurance verification platforms. • Strong attention to detail and ability to manage multiple tasks in a fast-paced environment. • Ability to quickly learn new systems, software, and workflows. • Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management). • Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident approach. • Positive attitude and the ability to learn and adapt quickly. • Ability to understand and follow established processes accurately with minimal supervision. • Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs. • Interested in long-term career opportunities. • Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet.

🏖️ Benefits

• 100% remote work • Great work environment with potential for growth