Staff/Principal Product Manager, Patient Experience

🕒 September 18

🇺🇸 United States – Remote

💵 $201.7k - $301.7k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Wheel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Wheel is a leading platform for consumer-centric virtual care, designed to provide personalized, convenient, and comprehensive healthcare. Wheel offers a seamless virtual care solution for both companies and clinicians, enabling businesses to easily grow their healthcare offerings and deliver high-quality care at scale. For clinicians, Wheel provides a flexible and rewarding platform that allows them to work with multiple companies under one schedule and contract, all while operating remotely. The company partners with digital health companies, health plans, life sciences companies, and retailers to offer services including convenience care, urgent care, and condition-specific care programs. Trusted by Fortune 50 companies and supported by a robust clinician network, Wheel has facilitated over five million patient visits and maintains a high clinician satisfaction rate.

📋 Description

• Own the strategy and roadmap for the consumer-facing patient experience across Wheel's white-labeled surfaces • Define what should be standardized across partners versus configured per partner and build supporting frameworks • Translate enterprise partner requirements into a unified product strategy • Champion design as a strategic differentiator for trustworthy AI- and human-powered patient experiences • Map the patient journey from first touchpoint through clinical encounter and follow-up • Identify friction, drop-off, and trust gaps • Partner with Engineering, Clinical Operations, and partner-facing teams on solutions across clinician networks and integrations • Define product requirements, success metrics, and evaluation criteria for AI-driven capabilities such as intake, triage support, and personalization • Partner on model/product tradeoffs and post-launch iteration using real usage data • Break down ambiguous cross-functional problems and drive alignment from concept through launch and iteration • Represent Product in conversations with Account Management and enterprise partners • Communicate vision, tradeoffs, and progress to executives, engineers, and non-technical stakeholders • Mentor and influence other product managers

🎯 Requirements

• 8+ years of product management experience • Track record of owning consumer-facing products at a senior or lead level (Staff, Principal or equivalent scope) • Direct experience building consumer products, ideally including B2B2C or white-label models • Experience designing products spanning multiple stakeholders, technical layers, or partner integrations • Hands-on experience delivering AI-powered products and features, including tradeoffs, evaluation methods, and iteration cycles • Experience balancing enterprise partner requirements and end-user needs, particularly in healthcare or other highly regulated industries • Outstanding written and verbal communication skills • Comfortable with ambiguity and hands-on work with design, data, or requirements • Experience setting multi-year direction and driving week-to-week product decisions • Strong consumer product sense with operational and technical judgment • Experience partnering with enterprise or channel partners • Technical fluency across APIs, webhooks, headless architectures, MCP, emerging protocols, and platform product design • Ability to synthesize clinical, engineering, data, and partner input • Data-driven judgment • High ownership and autonomy • Must be legally authorized to work in the United States; Wheel is unable to sponsor a new qualified applicant for employment authorization

🏖️ Benefits

• Medical, Dental and Vision • Life, Short and Long Term Disability • 401K match • Flexible PTO • Parental Leave • Stock options • Additional programs and perks

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