Senior Manager, Community Management

Job not on LinkedIn

🔥 14 hours ago

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

💵 $130k - $165k / year

⏰ Full Time

🟠 Senior

👫 Community Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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The RealReal

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🏪 Marketplace

🛒 Retail

👗 Fashion

💰 $70M Series H - The RealReal on 2019-03

Marketplace • Retail • Fashion

The RealReal is a leading online luxury consignment marketplace that authenticates, curates, and resells pre-owned designer goods. The company operates dedicated authentication centers and combines expert human appraisal with proprietary technology to keep counterfeit items off the platform while managing logistics like receiving, photography, storage, and fulfillment. The RealReal emphasizes sustainability, inclusive retail experiences, and growth through product & technology, sales, and corporate teams to support its luxury resale business.

📋 Description

• Develop and execute The RealReal’s Reddit-first community strategy, including priority communities, participation model, account approach, governance, and roadmap • Serve as the hands-on voice of The RealReal, creating posts, comments, and responses that are timely, useful, and appropriate to each community • Build trusted relationships with moderators and community members through consistent, non-promotional participation • Exercise independent judgment about when and how the brand should engage, escalating sensitive legal, authenticity, safety, media, or reputational issues • Partner with CX to acknowledge and triage customer issues, initiate resolution workflows, and close the public communication loop • Participate in a shared evening and weekend coverage rotation with CX for urgent community conversations • Create Reddit-native content and develop briefs or first drafts for educational content with relevant experts and teams • Establish a cost-effective roadmap for monitoring, listening, and community-management tools • Partner with SEO/AEO teams to connect community activity with organic and AI-search priorities • Translate community conversations into recurring insights, highlighting customer pain points, reputational risks, and opportunities • Establish engagement guidelines, response standards, escalation protocols, moderation principles, and account governance • Measure performance across response time, resolution closure, engagement quality, sentiment, community health, priority conversation coverage, and shared SEO/AEO outcomes

🎯 Requirements

• 8 to 10 years of experience in community management, social media, brand communications, reputation management, or a related field, including several years directly operating on Reddit • Demonstrated success building and managing an authentic brand or organizational presence on Reddit • Deep understanding of Reddit culture, subreddit norms, moderation practices, account credibility, and effective brand participation • Exceptional writing skills and the ability to communicate with clarity, empathy, and sound judgment • Strong brand and reputational judgment, with the ability to make independent decisions in ambiguous, fast-moving environments • Experience creating platform-native content and briefing creative teams or subject-matter experts on more developed content • Experience managing public customer concerns or reputational issues with CX, Communications, Legal, or operational teams • Ability to move fluidly between strategy and execution • Experience with social listening, community monitoring, moderation, reporting, and workflow tools • Strong analytical skills and the ability to translate community conversations into clear business insights • Strong cross-functional leadership skills • Flexibility to support urgent issues outside standard business hours as part of a shared coverage model • Experience with a consumer-facing brand with a complex customer experience or meaningful reputation considerations • Experience in luxury, fashion, retail, resale, marketplaces, or e-commerce • Experience building a community-management program from the ground up • Familiarity with the role community platforms play in SEO, answer-engine optimization, and digital brand reputation

🏖️ Benefits

• Employee Stock Purchase Plan • 401K with Company Match • Medical, Dental & Vision Insurance • Paid Parental Leave • 9 Paid Company Holidays • Flexible Time Off (With Manager Approval) • Bonus program eligibility, depending on role • Incentive pay eligibility, depending on role

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