Senior Tooling and Automation Engineer

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $120k - $160k / year

⏰ Full Time

🟠 Senior

🤖 QA Automation Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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The Redesign Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

📣 Marketing

💼 Consulting

🤝 B2B

Marketing • Consulting • B2B

The Redesign Group is presented (based on the supplied website/CSS snippet) as a web design and front-end development studio or agency focused on building responsive, theme-driven websites and UI/UX. The provided content is mainly CSS/website layout variables and theme settings (likely from a Webflow-built site), which suggests the company delivers website redesigns, visual theming, and front-end implementation for clients. Specific products, clients, or size are not stated in the source material, so this description is intentionally conservative and based on the visible site code.

📋 Description

• Design, build, and maintain integrations between platforms using APIs, webhooks, and email • Write connecting code, skills, and apps with AI-assisted development tools • Own Jira Service Management configuration, including screens, workflows, custom ticket and request types, automations, and queues • Identify and reduce noise across the human and system alerting cycle • Serve as the senior escalation point for broken integrations, misbehaving automation, authored scripts, and false-positive alerts • Set and enforce standards for core-tool integration and alerting • Work with each platform's administrator on changes inside their tool • Identify tooling-stack gaps and lead build-or-buy decisions from business justification through evaluation and rollout • Ensure every customer's tooling is rolled out and tuned to their environment • Configure custom OS patching and observability alerting policies agreed with customers • Explain tooling to customers, including its functionality, installation, and impact • Produce service level objective, utilization, and operational reporting for delivery leadership • Execute work within an ITIL-aligned change management framework • Document integrations, automations, and configuration so the environment is auditable and not dependent on one person

🎯 Requirements

• Demonstrated fluency with AI-assisted coding tools (Claude, Cursor, Replit, or similar) to produce working, maintainable code, with examples you can walk us through • Hands-on experience building integrations using REST APIs, webhooks, and structured data (JSON, XML), including common authentication methods • Scripting and development capability in Python, PowerShell, or JavaScript • Working use of Git for source control • Experience administering Jira Service Management or a comparable ITSM platform, including workflows, request types, and automations • Working knowledge of RMM, network monitoring, and backup tooling • Experience tuning alerting to cut noise • Solid understanding of ITIL and change management • Strong troubleshooting skills across platforms, integrations, and automation • Clear, customer-facing communication style • Direct experience with NinjaOne, Auvik, Bocada Cloud, or Jira Service Management • Experience leading tool evaluations and vendor selection, including proof-of-concept work and business justification • Familiarity with workflow-automation or iPaaS platforms • 5+ years in an MSP or enterprise IT environment focused on tooling, automation, or systems integration • Experience building and owning integrations rather than only using the tools • Experience as the first or only person responsible for a whole tooling stack • Bachelor's degree in information technology or a related field, or equivalent hands-on experience • Ability to work within an ITIL-aligned change management framework • Employment eligibility verification through E-Verify

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401(k) retirement plan with company match (annual dollar cap applied) • Flexible time off plan • 15 paid holidays • Sick leave (amount varies by state requirements and is at least the minimum required by any state) • Short-term and long-term disability • Life insurance • Paid parental leave • Reasonable accommodations throughout the hiring process

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