eHealth Exchange Onboarding Program Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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The Sequoia Project

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🤝 Non-profit

🏛️ Government

Healthcare • Non-profit • Government

The Sequoia Project is a nonprofit collaborative that advances secure, interoperable health information exchange across the U. S. It operates and supports national interoperability initiatives and programs—highlighted in the provided site content by TEFCA/RCE involvement, interoperability testing, payer-to-payer API work, pharmacy privacy & consent, public health information sharing, RSNA image share validation, and consumer engagement efforts. The organization convenes members, governs cross-industry programs, and works with government and private stakeholders to improve data usability and standards-based clinical data sharing.

📋 Description

• Interact directly and independently with customers throughout each phase of the eHealth Exchange onboarding process, from initial inquiry and application through testing and activation • Prepare implementation status reports, resolve gaps and issues, and keep implementations on track • Educate potential applicants about joining eHealth Exchange, testing requirements, and applicable use cases • Encourage current customers to adopt new eHealth Exchange services and use cases • Facilitate calls with federal agencies to coordinate outreach and onboarding activities • Guide applicants and participants on technical standards, directory entry files, specifications, testing resources, and policy inquiries • Develop, maintain, and manage technical onboarding plans covering prerequisites, testing, technical validation, and production activation • Maintain customer records, including contacts and deployed services • Create annual contracts and provide Accounting with information needed to generate invoices • Update contracts with invoicing and payment details from Accounting • Process legal agreements and facilitate requested changes to legal documents • Collaborate with cross-functional internal teams and maintain relationships across business groups • Produce requirements documents communicating workflow and data, functional, and operational needs to business stakeholders and technical staff • Anticipate customer needs and operational issues, coordinating solutions to exceed expectations • Provide enhancements and continuous process improvements • Host the Monthly All Participant Call and ensure a meaningful agenda with qualified presenters • Respond to Administrator@ehealthexchange emails, coordinate introductory calls, triage issues, and answer questions within required timeframes • Ensure coverage when out of office • Conduct applicant testing and submit messages in validation and production environments • Coordinate with the certificate sponsor • Assist with other projects as assigned

🎯 Requirements

• Bachelor’s degree or equivalent experience • 5+ years of work experience in a client-focused role with increasing responsibility • Minimum 3+ years of solid experience in program/project management, preferably in health IT or HIE • Operational knowledge of health IT interoperability transactions highly preferred • Demonstrated technical capability and ability to communicate technical detail to non-technical individuals • Exceptional consulting skills and customer savviness • Strong project management skills • Ability to multitask in a rapidly evolving environment and meet deadlines • Strong problem-solving and critical-thinking skills • Ability to work with senior-level management, typically Director/CIO • Exceptional interpersonal, influencing, negotiation, and leadership skills • Proficiency in Microsoft Office Suite • Excellent attention to detail and communication skills • Business Associate Agreement contracting experience preferred • Experience with InterSystems HealthShare and IRIS for Health preferred • Ability to work on a computer for extended periods • Ability to stand or sit for extended periods • Occasional lifting of 15 to 20 lbs. • Must be currently authorized to work in the United States on a full-time basis • Must have valid work authorization that does not require employer sponsorship now or in the future

🏖️ Benefits

• Limited overnight travel, typically no more than 5 trips annually • Remote work arrangement • Full-time employment