Client Solutions Strategist

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🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $112.1k - $186.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Conduct revenue cycle assessments to identify operational inefficiencies, reimbursement risks, and financial performance opportunities • Analyze financial and operational KPIs, industry benchmarks, and trends to develop actionable recommendations • Advise on infusion reimbursement, payer requirements, billing operations, and revenue cycle optimization • Support process improvement through workflow redesign, standardization, automation, and best-practice development • Provide revenue cycle guidance during system implementations, conversions, and optimization initiatives, including configuration, testing, training, and go-live support • Collaborate with clients and internal stakeholders to identify business needs, resolve challenges, and implement sustainable solutions • Develop project deliverables, operational assessments, executive reports, and recommendations for client decision-making • Maintain knowledge of industry trends, regulatory changes, and emerging technologies • Support client relationships, business development initiatives, and organizational growth through subject matter expertise and industry engagement • Provide strategic guidance for Epic Willow Home Infusion, Epic Resolute Professional Billing, CareTend, and other infusion management platforms • Contribute to advisory strategy, business development, and industry thought leadership

🎯 Requirements

• Minimum of 4 years of healthcare revenue cycle management experience, including 2 years in home infusion, ambulatory infusion, specialty pharmacy, or Durable/Home Medical Equipment (DME/HME) • Strong understanding of reimbursement, payer requirements, billing operations, denial management, and accounts receivable • Experience evaluating operational workflows, analyzing performance metrics, and identifying process improvement opportunities • Ability to develop actionable recommendations and implement sustainable operational solutions • Strong analytical, problem-solving, project management, and communication skills • Ability to work independently, manage multiple priorities, and collaborate effectively with clients and cross-functional teams • High School Diploma or GED required • Bachelor’s degree in business, healthcare administration, finance, or a related field preferred • Experience providing consulting or advisory services to healthcare organizations preferred • Experience with Epic Willow Home Infusion, Epic Resolute Professional Billing, CareTend, or comparable infusion management systems preferred • Experience supporting system implementations, workflow redesign, testing, training, and operational optimization preferred • Knowledge of Medicare, Medicaid, commercial payer reimbursement methodologies, and managed care contracting preferred • Experience developing executive reports, financial analyses, standard operating procedures, and operational recommendations preferred • Familiarity with healthcare automation, emerging technologies, and revenue cycle performance benchmarking preferred • Home internet connection through a cable broadband or fiber optic provider with minimum speeds of 10Mbps download/5Mbps upload if working from home

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Work-from-home arrangement • Cable broadband or fiber optic internet requirement for home working, with at least 10Mbps download/5Mbps upload

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