Customer Service Representative

🔥 0 minutes ago

🥔 Idaho, Pennsylvania, +2 more states – Remote

🥔 Idaho – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote ☕ Washington – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Answer outbound and inbound calls in a high-volume call center • Follow structured workflows and scheduled call-taking expectations • De-escalate patient concerns by providing empathetic solutions within established procedures • Document all interactions in real time while maintaining patient confidentiality and HIPAA compliance • Attend and actively participate in paid virtual training • Meet monthly performance goals • Engage in continuous learning and feedback • Handle back-to-back calls for the duration of the shift • Maintain a distraction-free home workspace and required wired internet connectivity

🎯 Requirements

• Must live in Georgia, Indiana, Pennsylvania, Tennessee, Idaho, or Washington • High School Diploma or equivalent required • No experience required • Previous healthcare customer service call center experience strongly preferred • Ability to excel in a high-volume, structured environment • Strong problem-solving and real-time decision-making skills • Excellent written and verbal communication skills • Proficiency with Microsoft Office • Ability to navigate multiple systems at once • Commitment to attending 100% of training • Consistent attendance during the first 90 days • Maintain a distraction-free home workspace • Wired cable broadband or fiber optic internet with at least 10Mbps download/5Mbps upload • Wi-Fi, mobile, or hotspot connections are not acceptable • Must maintain patient confidentiality and HIPAA compliance

🏖️ Benefits

• Medical, Dental & Vision benefits starting Day 1 • 18 days of Paid Time Off • 8 Paid Holidays • Employer contributions for HRA and HSA accounts • 401(k) with company match • Tuition assistance • Career development opportunities • Paid virtual training program • Ongoing development • Well-being and behavioral health programs • Company paid life insurance • Tuition reimbursement • Leaves of absence • Annual bonus plan eligibility