Customer Service Representative, Bilingual – Spanish

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Connexus Resource Group

WebsiteLinkedInAll Job Openings

- employees

🤝 B2B

📡 Telecommunications

📣 Marketing

B2B • Telecommunications • Marketing

Connexus Resource Group is a business process outsourcing (BPO) provider that delivers customized, high-touch customer experience management (CXM) and sales solutions. Formed by the combination of three CXM/BPO providers, Connexus offers omnichannel customer support, inbound/outbound sales, order management, technical support, value-added BPO (including UCaaS and SD-WAN provisioning), and consulting/professional services. It serves clients across healthcare, retail/e‑commerce, technology-enabled companies, business and financial services, UCaaS/SaaS vendors, and government, emphasizing flexible delivery models (onshore/nearshore/offshore), cloud infrastructure, and compliance with standards such as PCI DSS, SOC2, NIST, and HIPAA/HITRUST.

📋 Description

• Answer inbound and outbound customer calls, emails, and live chats in both English and Spanish • Assist customers with questions, concerns, and account-related inquiries • Identify, escalate, and document priority issues • Follow up on complex customer interactions to ensure resolution • Record customer interactions and account details across multiple systems • Build rapport through positive, solution-focused communication • Maintain professionalism and productivity in a fast-paced call center environment • Collaborate with leadership and team members to improve customer experience and performance

🎯 Requirements

• Fluent in both English and Spanish, verbal and written • Previous customer service experience required • Call center experience preferred • Strong communication and interpersonal skills • Positive, upbeat, and customer-focused personality • Self-motivated with strong problem-solving abilities • Comfortable multitasking across multiple systems and platforms • Excellent grammar, punctuation, and spelling skills • Basic computer proficiency, including navigation, copy/paste, opening tabs, and typing 30+ WPM • Reliable attendance and professionalism • Ability to adapt in a fast-paced, performance-driven environment

🏖️ Benefits

• Health, Dental, Vision Insurance • 401k Savings Plan • Employee Advancement & Career Path Development • Monthly Drawings with prizes such as gift cards and electronics • Paid Time Off from day one • Casual Environment • DailyPay Partner with access to earnings daily