Enrollment Billing Analyst, Supplemental Health

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Manage the end-to-end billing relationship for group clients at the member, broker, client, or TPA level • Manage billing for new business, renewals, life-cycle changes, premium variance, audits, sales compensation, and supplemental-product special projects • Collaborate with members, clients, and third-party vendors on billing and ongoing processes • Lead client walkthrough calls explaining standard processes and discussing non-standard processes • Identify root causes of member and client issues, including incorrect rates, eligibility errors, and commission errors • Partner with the offshore Global Service Partner to improve client experience and reduce financial risk • Contact delinquent clients by telephone and email to collect outstanding premiums • Update reporting accurately and on time • Drive changes in member and client behavior to achieve financial results • Retain actions, decisions, research, communications, and supporting documentation in appropriate systems and folders • Identify system issues, open or support tickets, and track issues through resolution • Manage ported members and direct bill policies to ensure accurate billing, payment application, claims eligibility support, and financial controls • Complete assigned portions of moderately complex to complex audits

🎯 Requirements

• High school diploma or GED required • Bachelor’s degree in finance, accounting, or related curriculum preferred • Relevant experience in billing, collections, accounts receivable, or a closely related field preferred • Experience in client services or management preferred • Strong technical and analytical skills • Ability to problem-solve issues through resolution • Ability to apply sound judgment to refunds, transfers, payment applications, claims eligibility, and escalations • Strong customer-centric focus and ability to work directly with client points of contact • Ability to establish strong matrix-partner relationships and follow through on expectations • Ability to learn and apply knowledge quickly • Ability to manage multiple divergent priorities and deadlines independently and proactively with minimal support • Advanced proficiency with software and system-based applications, including databases, spreadsheets, Word, Excel, PowerPoint, and tracking systems • Strong understanding of accounting principles, control procedures, and audit practices • Strong verbal and written communication and organizational skills • Leadership, motivational, and interpersonal skills • If working at home, cable broadband or fiber-optic internet service with at least 10 Mbps download and 5 Mbps upload speeds

🏖️ Benefits

• Annual bonus plan eligibility • Medical insurance • Vision insurance • Dental insurance • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Work-from-home arrangement