Billing and Collections Coordinator – Department of Medicine

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WashU IT

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📚 Education

🏢 Enterprise

☁️ SaaS

Education • Enterprise • SaaS

WashU IT is the information technology department of Washington University in St. Louis, providing essential IT services and support for the university's students, faculty, and staff. The department is integral to facilitating the university’s academic, research, and administrative functions, ensuring that technological resources and solutions are efficiently delivered and maintained across the university’s campuses. WashU IT also plays a crucial role in helping the university confront complex technological challenges and enhance its operational capabilities.

📋 Description

• Work Epic WQs and reports containing scheduled services to identify non-contracted coverage assignment, uninsured and self-pay services • Complete the good faith estimate process in Epic for scheduled self-pay services, uninsured patients, and patients with non-contracted plans in specific settings • Communicate with patients and process payments prior to the service date • Work with division, clinical, and scheduling teams on the Epic referral triage process • Engage with pre-arrival, pre-certification, and WUPN staff to secure out-of-network authorizations and single case agreements • Ensure services are canceled when out-of-network authorization or a single case agreement cannot be obtained • Interact with physicians, clinical staff, department and division administrators, and personnel • Serve as liaison for the department, division, patients, and affiliated hospital systems • Coordinate notify, consent, signature, good faith estimate, estimate delivery, out-of-network authorization, and single case agreement processes • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent high school certification, or combination of education and/or experience • 5 years of billing or insurance work experience • No specific certification or professional license required • Driver's license is not required • Ability to coordinate professional billing activities in Epic under No Surprise Billing Act requirements • Preferred: 2 years of college or business school experience • Preferred skills: Communication, computer literacy, confidential data handling, medical terminology, office equipment, payment collections, telephone system • Ability to perform essential functions satisfactorily • Successful completion of applicable pre-employment screening, including criminal background check and other checks as applicable

🏖️ Benefits

• Up to 22 days of vacation • 10 recognized holidays • Sick time • Competitive health insurance packages with priority appointments and lower copays/coinsurance • Free Metro transit U-Pass for eligible employees • Defined contribution 403(b) Retirement Savings Plan with university contributions starting at 7% • Wellness challenges • Annual health screenings • Mental health resources • Mindfulness programs and courses • Employee assistance program (EAP) • Financial resources • Access to dietitians • 4 weeks of caregiver leave to bond with a new child • Family care resources for continued childcare needs • Adult care resources • Tuition covered for employees and their families, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years