Implementation Manager

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $82.7k - $137.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Own a book of business and manage implementation for core business clients • Own the client experience across the end-to-end onboarding process for new and renewing clients • Partner with Sales Executives during RFP processes to understand client intent, benefit plans, and administrative capabilities • Convey feasibility and benefit-design impacts to clients • Create and present implementation calendars for finalist meetings • Present implementation plans to clients, brokers, and Sales partners • Obtain critical information for account setup from Sales, field sales support, and clients • Lead implementation meetings with clients and develop implementation calendars and partner deliverables • Coordinate and deliver implementation documents and obtain client sign-off • Introduce technical experts to clients and partner with internal matrix teams for timely, accurate implementations • Lead implementation meetings to review progress and risks and coordinate issue resolution • Assess requested plan-design feasibility with the benefits team • Interpret and execute client plan requirements and Cigna service-administration capabilities • Coordinate subject-matter experts and downstream teams for benefit build, structure build, work order build, eligibility, ID cards, billing, banking, and scheduling • Communicate implementation status to clients and internal and external partners • Surface, negotiate, and resolve implementation, process, plan-design, and deliverable-timing issues • Communicate outcomes and next steps with Sales and matrix partners • Attend client meetings, potentially in person

🎯 Requirements

• Bachelor's degree preferred in business administration, business communication, marketing, or other appropriate professional degree required, or equivalent work experience • 3-5+ years of work experience in project management, account management, account services, sales, or other areas requiring significant client interaction and problem-solving • Ability to establish matrix partner relationships and follow through on expectations • Negotiation skills, ability to deal with ambiguity and conflict management • Understanding of customer expectations and sense of urgency • Strong analytical ability and ability to design, track, and work toward measurable performance targets • Ability to manage multiple priorities and deadlines, work independently and proactively, negotiate expectations, and creatively problem-solve • Proficiency with database and spreadsheet applications, including Word, Excel, PowerPoint, and tracking systems • Strong verbal, written communication, and organizational skills • Excellent presentation skills • Three to five years of experience delivering customer/producer communications • Demonstrated success in negotiations and ability to influence internal and external constituencies • Demonstrated leadership and motivational skills in a fast-paced environment • Demonstrated interpersonal skills • Willingness and ability to travel domestically 10% to 20% • Fully vaccinated to travel and meet position requirements • Cable broadband or fiber optic internet connection with speeds of at least 10Mbps download/5Mbps upload when working from home

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work arrangement • Cable broadband or fiber optic internet service with minimum 10Mbps download/5Mbps upload for home working