Interoperability Communications Lead

🔥 3 hours ago

🐊 Florida, Missouri, +3 more states – Remote

🐊 Florida – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🗣️ Communications

👻 Ghost score 10%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Develop clear, consistent messaging explaining interoperability capabilities, business value, and expected outcomes • Translate technical and analytical content related to EPP, FHIR APIs, ADT/Event Notifications, Prior Authorization APIs, and clinical data exchange into accessible business language • Connect interoperability investments to affordability, provider collaboration, customer experience, operational efficiency, and regulatory priorities • Maintain messaging consistency across executive, provider-facing, client, internal, and strategy communications • Draft executive-ready presentations, talking points, leadership updates, briefing materials, and status summaries • Support value realization stories demonstrating progress, impact, and strategic relevance • Partner with analytics, actuarial, technology, provider strategy, and clinical operations teams to convert complex details into concise communications • Prepare materials for governance forums, leadership reviews, prioritization discussions, and cross-functional operating meetings • Develop provider-facing communications about new tools, capabilities, workflow changes, and expected benefits • Create client-facing messaging about interoperability impacts on employees, care navigation, administrative experience, and overall value • Support stakeholder engagement plans aligned to communication timing, audience needs, and delivery milestones • Collaborate with Provider Contracting, Network Strategy, Product, Government Affairs, and Enterprise Interoperability partners • Build and maintain reusable communication assets, including narrative templates, message maps, FAQs, one-pagers, slide content, and stakeholder-ready summaries • Manage communication timelines, approvals, version control, and coordination across workstreams • Ensure materials are accurate, audience appropriate, brand aligned, and consistent with enterprise priorities • Track stakeholder feedback and refine communications to improve clarity, adoption, and engagement

🎯 Requirements

• Bachelor's degree in Communications, Marketing, Business, Healthcare Administration, Journalism, Public Relations, or related field • 5+ years of experience in strategic communications, business communications, healthcare communications, change management, consulting, or related field • Strong writing, editing, storytelling, and presentation development skills • Ability to translate complex technical, operational, or analytical information into clear and compelling messages • Experience developing materials for senior leaders, cross-functional teams, external stakeholders, or client-facing audiences • Strong project management skills with the ability to manage multiple deliverables, deadlines, and stakeholder inputs • If working at home occasionally or permanently, internet connection must be through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Remote work arrangement • Work-at-home eligibility in Missouri, Florida, Texas, Pennsylvania, or Tennessee • Internet service requirement may be met through cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload • Tobacco-free policy and qualifying smoking cessation program eligibility where applicable • Reasonable accommodation support for the online application process