
10,000+ employees
Founded 1982
🏥 Healthcare
⚕️ Healthcare Insurance
💊 Pharmaceuticals
Healthcare • Healthcare Insurance • Pharmaceuticals
The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.
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10,000+ employees
Founded 1982
🏥 Healthcare
⚕️ Healthcare Insurance
💊 Pharmaceuticals
Healthcare • Healthcare Insurance • Pharmaceuticals
The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.
• Manage daily work assignments • Assist with incoming faxes • Coordinate receipt and entry of pretreatments and/or pre-certification requests • Ensure accurate CPT and ICD coding • Communicate with attending/servicing providers to obtain complete and accurate information • Upload and monitor external reviews sent to external review companies • Correspond with external review companies as necessary • Perform quality controls on review responses • Process review determinations accurately within required timeframes • Coordinate with the clinical team as necessary • Document accurately and timely in the Care Management Platform • Facilitate and schedule peer-to-peer requests • Review member account accuracy in the Care Management Platform and report issues • Initiate Case Management referrals when appropriate • Participate in team meetings, committees, or committee assignments • Receive and relay communications to appropriate parties • Contribute to daily workflow through regular and punctual attendance
• High school graduation or GED required • Medical terminology and medical coding experience preferred • Excellent oral and written communication skills required • PC skills, including Windows and Word • Ability to learn and use claims processing software for claims processing and adjudication • Ability to adapt to software changes • Knowledge of medical terminology and basic health insurance concepts • Excellent listening skills • High interpersonal skills to work effectively with others • Ability to organize and recall large amounts of detailed information • Ability to read, analyze, and interpret benefit summary plan descriptions, insurance documents, plan benefits, and regulations and apply them to specific situations • Ability to identify errors/oversights and make corrections • Ability to project a professional image and positive attitude • Ability to comply with privacy and confidentiality standards • Ability to be flexible, work under pressure, and meet deadlines • Ability to analyze and solve problems, exercise good judgment, and make decisions • Ability to operate typical office equipment • Working knowledge of general office procedures • Ability to meet standard deadlines and timelines for appeals and reviews • Basic mathematical skills
• Work-at-home arrangement • Internet connection requirement: cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload • Tobacco-free policy; qualifying smoking cessation program may permit employment in applicable states
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