Pharmacy Technician Associate Representative, Inbound Call

🔥 1 hour ago

🐊 Florida, Ohio – Remote

🐊 Florida – Remote 🏈 Ohio – Remote

💵 $17 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💊 Pharmacist

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Answer and triage inbound calls from patients, providers, pharmacies, contact center representatives, and internal teams • Verify caller details, assess needs, and determine the appropriate resolution, transfer, or escalation path • Resolve non-clinical pharmacy requests within technician scope • Route General Verbal Line calls • Perform warm transfers to pharmacists for clinical consultations or medication-specific concerns • Document interactions, chart notes, customer contact details, call dispositions, and outcomes accurately and promptly in pharmacy systems • Verify and update prescription information, patient profiles, medication and allergy details, and other pharmacy data • Deliver a professional patient experience while following HIPAA, privacy, and quality standards • Partner with pharmacists and operations teams to resolve issues efficiently

🎯 Requirements

• High School Diploma or GED • Active Pharmacy Technician License • Must reside in Ohio, Florida or Indiana • 1+ year(s) of customer service experience, pharmacy, healthcare or call center experience • Demonstrated computer proficiency and data entry accuracy • Ability to work independently in a remote environment • Training shift: 8:00 a.m.–4:30 p.m. EST, Monday–Friday, for 6 weeks • Post-training shift: 10:30 a.m.–7:00 p.m. EST, Monday–Friday • Home internet through a cable broadband or fiber optic internet service provider • Minimum internet speeds of 10Mbps download and 5Mbps upload

🏖️ Benefits

• Benefits start on Day 1 • 18 days of PTO within a full calendar year • 401(k) • Career advancement opportunities • Bonus eligibility through incentive plans • Annual bonus plan eligibility • Medical benefits • Vision benefits • Dental benefits • Well-being and behavioral health programs • Company-paid life insurance • Tuition reimbursement • Paid holidays • Leaves of absence • Remote work arrangement • Cable broadband or fiber optic internet service requirement with at least 10Mbps download/5Mbps upload for home working