Sales & Distribution Support Advisor, Individual Dental

🔥 12 hours ago

⛰️ Colorado, Missouri – Remote

⛰️ Colorado – Remote 🏰 Missouri – Remote

💵 $92.9k - $154.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

👻 Ghost score 0%

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Partner with a team supporting DTC Sales, Member Retention, and Broker Support call center oversight • Implement automated sales performance reporting to drive transparency and accountability • Support agent onboarding for systems access, state licensing, and appointments • Develop, maintain, and distribute reporting on operational disciplines and agent behavior • Document and create SOPs related to Individual Dental Sales Operations • Liaise with Quality and Compliance to ensure a best-in-class consumer experience • Report on sales and retention KPI trends and progress toward organizational goals • Interpret internal or external issues and recommend solutions and best practices • Partner with Individual Dental Operations teams to improve efficiency and customer and agent experience

🎯 Requirements

• BA/BS in business, communications, health care, or proven related experience • 5+ years call center Sales Operations experience or related combination • Strong process improvement background and experience documenting SOP’s • Solid knowledge of the health insurance industry, regulations, and rules • Solid understanding of call center technology, terminology, and environment • Experience identifying call center technology gaps, obtaining solutions, and effectively implementing • Strength in gaining consensus across internal and external partners • Ability to work within a complex and rapidly changing regulatory environment • Excellent verbal, written, and Microsoft Outlook skills • Solid organizational and time management skills • Ability to multi-task and handle numerous projects simultaneously • Willingness to travel (5% to 15%) • Home internet through cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload if working at home

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence