Stakeholder Experience Advisor

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $93.2k - $155.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Lead current-state and future-state journey mapping across stakeholder experiences • Identify moments that matter, pain points, operational friction, handoff issues, and ownership gaps • Translate journey insights into prioritized opportunities improving service, processes, and stakeholder outcomes • Define measures connecting experience results to business goals • Combine surveys, complaints, escalations, audits, operational metrics, and other listening channels to identify themes, root causes, emerging risks, and improvement opportunities • Create business narratives, recommendations, dashboards, scorecards, and executive-ready materials • Advise and facilitate cross-functional leaders in setting priorities, building action plans, and evaluating measurable improvement • Strengthen experience management frameworks, taxonomies, standards, measurement strategies, governance, action tracking, and continuous improvement practices • Maintain survey platforms, deployment processes, participant identification, reporting workflows, and listening infrastructure • Support continuity, testing, quality assurance, troubleshooting, and implementation • Adapt across lines of business and stakeholder groups while building scalable listening and experience intelligence capabilities

🎯 Requirements

• At least 5 years of experience in customer or stakeholder experience, experience management, journey mapping, service design, business consulting, experience analytics, operational excellence, healthcare operations, behavioral health operations, or a related field • Experience using qualitative and quantitative information to identify insights and recommend practical actions • Knowledge of survey methods, voice-of-customer programs, stakeholder listening practices, and experience measurement • Experience facilitating meetings, workshops, or stakeholder discussions and influencing outcomes without direct authority • Strong written and verbal communication skills, including the ability to explain complex findings clearly to leaders at different organizational levels • Ability to connect stakeholder needs, processes, systems, and business outcomes through systems thinking and analytical problem solving • Bachelor's degree or equivalent professional experience is preferred • Experience leading journey mapping, service design, or moments-that-matter initiatives is preferred • Experience with Tableau, Power BI, Power Platform, or similar reporting and analytics tools is preferred • Experience supporting healthcare, behavioral health, service operations, or customer experience programs is preferred • Experience developing executive presentations and business recommendations is preferred • For home-based work, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Annual bonus plan eligibility • Medical insurance • Vision insurance • Dental insurance • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work/home-based arrangement