Capacity Planning Consultant

🕒 September 23

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $74.4k - $111.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💼 Consultant

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Hartford

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1810

🛡️ Insurance

💸 Finance

👥 B2C

Insurance • Finance • B2C

The Hartford is a well-established insurance company offering a variety of products including auto, home, and business insurance. With over 200 years of experience, it caters to both individuals and small to midsize businesses, providing tailored insurance solutions and employee benefits. The company is particularly known for its AARP-endorsed auto and home insurance programs, which offer exclusive benefits and discounts for members.

📋 Description

• Develop and maintain comprehensive staffing models supporting Operations Service/Call Centers • Determine resource requirements for long-term workload planning • Identify and detail hiring, schedule, development time, and skilling recommendations • Conduct variance and scenario analysis • Act as liaison between Operations, Training, HR, Finance, and Expense business partners regarding staffing and capacity planning • Establish staff plans and capacity requirements based on data and analytics • Maintain knowledge of staffing model inputs and methodology • Collaborate with Operations partners to develop work process time standards • Conduct planning meetings to communicate capacity needs, risks, opportunities, and results • Analyze variances, identify business drivers, research and forecast demand drivers, and report findings • Review forecasts for accuracy and make proactive changes to minimize variances • Influence and negotiate with business partners and colleagues • Identify trends, quantify impacts, and communicate business results related to staffing implications • Respond to what-if scenarios, cost-benefit requests, and staffing-related projects • Assess the interrelationship between model variables and service-level commitments • Develop benchmarking metrics to assess efficiency and productivity of staffing levels • Translate business processes into working staff models • Participate in model optimization to improve efficiency and resource utilization • Submit staffing projections for current and outer years for financial outlook and operating plan processes • Communicate change drivers and obtain leadership approval

🎯 Requirements

• Experience in building capacity plans for both call center and back office operations • Long term workforce modeling, building and maintenance • Long term Forecasting experience looking out at least 2 years • Service Operations/Contact Center and/or business forecasting experience • Experience in constructing quantitative analysis • Strong quantitative and mathematical skills • Bachelor’s Degree preferred • Strong to advanced MS EXCEL skills • Familiarity with IEX and workforce planning tools • Adept in data mining, data analysis, and data presentation • Able to identify relevant data and data sources to provide meaningful analysis • Strong analytical, critical-thinking, and problem-solving skills • Effective written and verbal communication skills • Ability to influence and negotiate with business partners and colleagues • Ability to articulate end-to-end business processes • Demonstrated ability to solve complex problems and understand/analyze data

🏖️ Benefits

• Short-term or annual bonuses • Long-term incentives • On-the-spot recognition • Total compensation package

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