Customer Care Representative

🔥 1 minute ago

🌵 Arizona, Connecticut, +4 more states – Remote

🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $46.2k - $69.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Hartford

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1810

🛡️ Insurance

💸 Finance

👥 B2C

Insurance • Finance • B2C

The Hartford is a well-established insurance company offering a variety of products including auto, home, and business insurance. With over 200 years of experience, it caters to both individuals and small to midsize businesses, providing tailored insurance solutions and employee benefits. The company is particularly known for its AARP-endorsed auto and home insurance programs, which offer exclusive benefits and discounts for members.

📋 Description

• Provide excellent customer service by answering customer questions about disability and leave management claims • Help customers rebuild their lives and get back to work after an unexpected event • Initiate claims according to claims best practices • Promote digital self-service capabilities • Utilize multiple computer applications to accurately document claim information • Take ownership of each caller’s needs and use every touch point to build value and The Hartford brand • Complete multi-week classroom new hire training • Work Monday–Friday, 11:30 AM–8:00 PM EST during the first 5 weeks and post-training year-round

🎯 Requirements

• A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field • Ability to work in a fast-paced complex environment while navigating multiple programs • Problem solving and critical thinking skills with strong attention to detail • Excellent communication skills with ability to empathize with customers and colleagues • Adaptability • High School Diploma or equivalent experience required • Spanish bilingual a plus • High speed broadband internet service is required; DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite are not recommended or supported • Internet provider supplied modem/router/gateway must be hardwired to the Hartford-issued computer with an ethernet cable • Minimum upload/download speeds of 10Mbps/300 Mbps are required • Must successfully complete a multi-week classroom new hire training course • Must commit to the training and work schedule • Must have a dedicated workspace free from distractions during work and training hours • May need to work holidays based on business need

🏖️ Benefits

• 5 weeks of paid training • Ongoing coaching and development • Medical, Dental, Vision, Life and Disability Insurance effective day 1 • 25 days paid time off in your first full year of service • Paid Holidays • Tuition reimbursement • Student Loan Paydown Program • 401K • Award-winning well-being program • Short-term or annual bonuses • Long-term incentives • On-the-spot recognition • 100% Remote Work arrangement