Account Manager – Gov Programs

🔥 14 minutes ago

🇺🇸 United States – Remote

💵 $80k - $90k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

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The Helper Bees

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

The Helper Bees is a company that offers innovative solutions for aging-in-place, focusing on providing non-medical services that enable older adults to live independently at home. The company has built a comprehensive platform that supports payers and service providers by integrating services such as long-term care insurance claims support, home care, and digital invoicing. With a nationwide network of credentialed service providers, The Helper Bees ensures quality and streamlined care delivery through ongoing monitoring and a seamless payment process. Their platform helps reduce healthcare costs, improve health outcomes, and supports families throughout the claims process by collaborating with Long-term Care Insurance Carriers and Medicare Advantage Plans.

📋 Description

• Oversee a portfolio of complex government health-plan partnerships • Serve as the primary partnership lead between health plans, Government Accounts, and Operations • Monitor program milestones, performance, risks, dependencies, decisions, and follow-up items • Facilitate recurring governance and performance meetings; establish agendas, document decisions, track action items, and ensure follow-through • Coordinate with Operations, Product, Data, Engineering, Implementation, Finance, and other internal teams • Surface risks involving participant experience, service delivery, outcomes, timelines, or financial performance and coordinate mitigation • Manage partner priorities, scope changes, decisions, and commitments • Manage health-plan accounts and maintain account health, client satisfaction, contractual performance, relationships, and partner trust • Maintain knowledge of plan-specific SLAs, KPIs, workflows, benefits, eligibility rules, operational metrics, and performance drivers • Lead client meetings, business reviews, operational updates, and executive-level discussions • Explain THB services, workflows, processes, performance, and issue resolution • Identify partnership-strengthening, client-outcome, and account-growth opportunities • Own reporting cadence; prepare and deliver program reports, business reviews, operational updates, and strategic recommendations • Review reporting and operational performance for accuracy and contractual/client alignment • Perform first-pass QA on account reporting, invoice support materials, dashboards, and client-facing deliverables • Validate data inputs, dashboards, and reporting outputs with internal teams • Translate operational data and trends into insights, risks, recommendations, and escalation points • Monitor week-over-week account performance and coordinate actions to remove blockers • Coordinate action items, ownership, timelines, and dependencies using project and ticket-management practices • Drive resolution of tickets, escalations, and follow-up items in Monday.com, Jira, and Zendesk • Support program changes, workflow updates, launches, implementations, and continuous-improvement initiatives • Identify workflow gaps, service issues, and operational barriers and partner with owners to improve outcomes • Maintain accurate records of discussions, risks, plan details, decisions, and commitments • Prepare post-meeting recaps with decisions, action items, owners, and timelines • Perform other duties as assigned or necessary

🎯 Requirements

• Ability to manage complex government health-plan partnerships and multiple high-priority workstreams simultaneously • Strong understanding of program oversight, governance, project tracking, risk management, and issue escalation • Ability to lead through influence and coordinate teams without direct authority • Exceptional organizational skills, attention to detail, persistence, and follow-through • Excellent written and verbal communication skills, including communication with leadership-level stakeholders • Ability to present services, workflows, operational processes, metrics, performance updates, risks, and recommendations clearly • Ability to build trust and maintain strong relationships with plan stakeholders, Operations, and internal leadership • Data-driven and comfortable interpreting performance trends and reporting outputs • Strong problem-solving skills and ability to stay organized under pressure in a fast-paced environment • Quick learner able to gain subject-matter expertise and adapt to changing client and program needs • Proficiency or comfort with Monday.com, Jira, Zendesk, Zoom, Slack, Google Workspace, Microsoft Office, and similar business tools • Must be 18 years of age or older • Bachelor’s degree in a related field or equivalent experience preferred • Five or more years of account management, client success, payer relations, program management, or client-facing enterprise experience preferred; equivalent experience may be considered • Experience with health plans, government accounts, managed care organizations, or complex healthcare clients strongly preferred • Experience overseeing or coordinating healthcare programs, implementations, operational workstreams, or client-facing service delivery preferred • Experience leading client presentations, business reviews, reporting follow-up, cross-functional issue resolution, and executive communications preferred • Reliable internet connection and designated work environment conducive to professional phone calls and sensitive data • Selected candidates may be required to undergo a background check and/or drug screen

🏖️ Benefits

• Remote work at approved locations within the United States • Flexible remote-work arrangement • Reasonable accommodations for qualified individuals with disabilities • Potential background check and/or drug screen as part of hiring process

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