Sales Team Lead, Healthcare Industry

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HireBoost

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

HireBoost is a recruitment platform that helps companies enhance their remote teams by hiring top talent in Latin America. By leveraging a network of highly qualified professionals, HireBoost enables businesses to save on operational costs and improves the hiring experience for both candidates and clients. The platform focuses on facilitating smooth collaboration and communication, ensuring that companies can connect with professionals who meet their technical and cultural needs while also providing a great candidate experience.

📋 Description

• Lead, manage, and support a team of seven appointment setters • Establish daily and weekly expectations for production, quality, CRM accuracy, attendance, and follow-up • Review individual and team KPIs and conduct structured accountability conversations • Coach setters through call reviews, role-play, objection handling, discovery, rapport building, and appointment commitment • Review AI-powered call and script-alignment insights to identify coaching opportunities • Develop setters into sales-minded pre-closers while maintaining approved communication guidelines • Monitor Kixie and GoHighLevel for new leads, response times, lead aging, routing issues, and missed opportunities • Rebalance lead assignments and escalate capacity or technology issues • Coordinate with reschedulers to recover no-shows, cancellations, and at-risk appointments • Monitor closer calendar availability and ensure sufficient qualified appointment volume • Provide Tier 2 support for difficult conversations, lead-routing questions, technology issues, process questions, and appointment-save situations • Communicate marketing, sales, system, and process changes to the setter team • Collaborate with Sales Management, Marketing, QA, Closers, Revenue Operations, and other stakeholders • Ensure accurate KPI collection and weekly scorecard reporting • Partner with QA to maintain 98%–100% CRM compliance and resolve recurring data-quality issues • Use performance data to identify skill, effort, lead-quality, process, and technology gaps • Participate in appointment setting during designated production blocks • Model sales standards, communication style, patient-centered approach, and compliance expectations

🎯 Requirements

• At least 2 years of experience in appointment setting, SDR leadership, inside sales, call-center leadership, or a related sales management role • Demonstrated experience coaching sales conversations and improving measurable team performance • Strong experience with KPIs, scorecards, call reviews, accountability conversations, and performance improvement plans • Working proficiency with GoHighLevel (GHL) • Experience with Kixie or another power dialer is required • Ability to analyze sales funnel data and identify performance gaps • Excellent verbal and written communication skills • Strong emotional intelligence, sound judgment, and dependable follow-through • Comfortable leading conversations involving older adults, Parkinson's patients, caregivers, and sensitive healthcare-related topics • Ability to work remotely from a private, quiet, professional environment with reliable high-speed internet • Availability to work a staggered schedule including assigned weekend coverage • Preferred: experience leading a remote appointment-setting or healthcare sales team • Preferred: experience with AI-powered call scoring, script analysis, or automated QA systems • Preferred: familiarity with HIPAA-conscious workflows and patient-data privacy • Preferred: experience working cross-functionally with Marketing, QA, Sales Closers, and Revenue Operations • Preferred: experience in high-ticket healthcare, wellness, or consultative sales

🏖️ Benefits

• $2,500 monthly base compensation • $50 commission for each Detect Kit sold from appointments personally set by you, subject to company attribution and commission policies • 100% remote position • Leadership role with direct responsibility for a seven-person sales team • Opportunity to develop and coach a growing healthcare sales organization • Hands-on exposure to sales operations, marketing, QA, and revenue strategy • Staggered five-day workweek with planned rest days and assigned weekend coverage