Member Support Specialist

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $63.2k - $77.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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The Humane League

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

🍽️ Food & Beverage

💼 Consulting

🏥 Healthcare

Food & Beverage • Consulting • Healthcare

The Humane League is a highly effective animal advocacy organization dedicated to ending the abuse of animals raised for food. With a focus on factory farming, the organization works through grassroots campaigns, digital activism, and corporate partnerships to improve animal welfare standards globally. Recognized as a recommended charity by Animal Charity Evaluators for over a decade, The Humane League leverages extensive networks, including the Open Wing Alliance, to drive legislative change and corporate commitments that spare millions of animals from cruelty and confinement. The organization encourages public involvement through volunteering, donations, and activism, aiming for transparency and integrity in all its efforts to protect animal rights.

📋 Description

• Coordinate operational and administrative tasks including member onboarding, quarterly orientations, virtual events, and the general OWA inbox • Provide technical support for virtual events, introduce speakers, and assist with Q&A • Support research, platform implementation, petition setup, OWA Grants and Travel Awards operations, due diligence, bulk requirements, grant portal troubleshooting, and follow-up • Maintain Salesforce, Strapi, Mailchimp, Vimeo, Slack, and the OWA Member Site • Manage user access, records, platform troubleshooting, data quality, and technical support escalation • Develop, execute, and improve the OWA Mentorship Program and Virtual Training Academy • Plan projects, manage deliverables, collaborate with subject matter experts and strategists, and create accessible learning resources • Document workflows and develop, review, and update Standard Operating Procedures • Maintain organized resources in Google Drive and the THL Home page • Design, administer, and analyze biannual OWA membership surveys • Analyze data from Slack, newsletters, and the OWA Member Site and produce reports • Coordinate global member communications • Compile and distribute the monthly OWA newsletter • Curate member success stories and coordinate the Year in Review blog • Manage communications for virtual events, mentorship programs, and new initiatives • Respond to member inquiries and troubleshoot issues through the general OWA inbox • Proactively improve OWA programs, processes, platforms, and member resources • Report directly to the Senior Associate Director of OWA Projects

🎯 Requirements

• Authorized to work in and reside in one of the listed countries • Full-time availability • Ability to undertake domestic and international travel equivalent to 2 or more trips per year • Ability to work occasional hours outside 9am–5pm depending on time zone • Strong organizational and time management skills • Ability to independently manage competing priorities and meet deadlines • Working knowledge of digital platforms and technical tools, including CRM systems, website content management tools, project management software, marketing platforms, and online community tools • Ability to maintain data quality, troubleshoot technical issues, learn new systems, and improve workflows using technology, AI tools, and basic automations • Excellent verbal and written communication skills • Ability to create professional external communications, facilitate virtual events, manage correspondence, and create SOPs and learning materials • Strong data gathering, analytics tracking, and data output capabilities • Ability to develop accessible digital learning materials and modules • Ability to identify technical or programmatic problems, evaluate solutions, and implement improvements • Ability to maintain accurate records, follow financial procedures, and handle routine administrative financial tasks • English required for applications and supporting documents

🏖️ Benefits

• Unlimited paid time off • Last Friday of every month off as THL “Public Holiday” (“Mend Your Heart Friday”) • Enhanced sick pay • Generous bereavement leave • Generous personal emergency leave • Sabbatical leave • Enhanced parental leave • Health insurance • Life insurance • Retirement contributions • Internet allowance • Country-specific benefits package • Local Employer of Record employment agreement for candidates outside the United States