National On-Call Coordinator

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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TheKey

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2002

💼 Consulting

🍽️ Food & Beverage

🏨 Hospitality

Consulting • Food & Beverage • Hospitality

TheKey is the largest and most trusted in-home care provider, specializing in personalized care services. With over 21 years of experience, TheKey delivers various services including home care, memory care, geriatric care management, and specialized care for conditions such as Alzheimer’s, Parkinson’s, and more. They focus on providing high-quality care that allows older adults to live safely and comfortably at home, supported by well-trained caregivers and a dedicated care team. The company is committed to transforming home care through a human-centered, technology-powered model, ensuring both caregivers and clients receive the best support possible.

📋 Description

• Provide concierge-level afterhours and weekend telephone coverage • Manage scheduling support for multiple locations throughout the US • Handle calls and transactions for specific locations as local representatives

🎯 Requirements

• Managing a variety of inbound tickets with the potential to answer live phone calls • Deliver exceptional customer service to our caregivers and clients through phone and email correspondence • Maintain detailed, accurate records of all transactions, interactions and requests • Resolve tickets by ensuring effective communication, accurate documentation, systems updates and coordination with field teams. • Accept coaching and feedback from team leaders to foster continuous improvement in your role • Demonstrate reliability through punctual and consistent attendance • Always maintain a professional, respectful, and courteous demeanor when interacting with caregivers, clients and coworkers • Perform other duties as assigned by leadership

🏖️ Benefits

• Medical/Dental/Vision Insurance • TouchCare VirtualCare • Life Insurance • Health Savings Account • Flexible Spending Account • 401(k) Matching • Employee Assistance Program • PTO Plan for Non-Exempt Employees • Flexible PTO Plan for Exempt Employees • Holidays and Floating Holidays • Pet Insurance