Regional Intake Manager

Job not on LinkedIn

🔥 12 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TheKey

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2002

💼 Consulting

🍽️ Food & Beverage

🏨 Hospitality

Consulting • Food & Beverage • Hospitality

TheKey is the largest and most trusted in-home care provider, specializing in personalized care services. With over 21 years of experience, TheKey delivers various services including home care, memory care, geriatric care management, and specialized care for conditions such as Alzheimer’s, Parkinson’s, and more. They focus on providing high-quality care that allows older adults to live safely and comfortably at home, supported by well-trained caregivers and a dedicated care team. The company is committed to transforming home care through a human-centered, technology-powered model, ensuring both caregivers and clients receive the best support possible.

📋 Description

• Serve as the first point of contact for prospective clients and referral sources via phone, email, or web inquiry • Establish trust quickly through warmth, professionalism, and empathy • Conduct discovery conversations to uncover caller needs and assess fit for services • Present TheKey’s value proposition clearly and confidently • Guide qualified callers toward care assessments, consultations, or service starts • Provide helpful resources or referrals to callers who are not a fit • Deliver conversations reflecting TheKey’s standards for compassion, accuracy, and clarity • Document every call in Salesforce/CRM with thorough, high-quality notes • Capture all intake data to support seamless transitions to downstream teams • Meet or exceed call-answer, speed-to-answer, first-call-resolution, lead-conversion, and documentation-accuracy KPIs • Identify, generate, organize, and track new leads using internal/external resources and Salesforce • Foster referral-partner relationships through communication and outreach strategies • Collaborate with client success, operations, and sales teams to optimize intake and resolve bottlenecks • Liaise with external agencies, community partners, and other intake stakeholders • Travel within the region as required

🎯 Requirements

• Bachelor’s degree in a related field or equivalent work experience • 5 years previous experience in take/inside sales role, or equivalent experience, healthcare preferred • Excellent communication, interpersonal, and problem-solving abilities • Knowledge of relevant regulations and compliance standards • Ability to multitask, prioritize, and work under pressure in a fast-paced environment • Flexibility to travel within the region as required • Ability to travel approximately up to 15% of the time • Ability to lift and carry up to 15-20 pounds • Ability to sit, stand and walk for prolonged period of time throughout the work day • Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

🏖️ Benefits

• Medical/Dental/Vision Insurance • TouchCare VirtualCare • Life Insurance • Health Savings Account • Flexible Spending Account • 401(k) Matching • Employee Assistance Program • PTO Plan for Non-Exempt Employees • Flexible PTO Plan for Exempt Employees • Holidays and Floating Holidays • Pet Insurance