Senior Manager, Digital Product Solutions

🔥 4 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 15%

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

💊 Pharmaceuticals

🏥 Healthcare

Biotechnology • Pharmaceuticals • Healthcare

Thermo Fisher Scientific is the world leader in serving science, with a stated mission to enable customers to make the world healthier, cleaner and safer. The company provides a broad portfolio of laboratory instruments, analytical technologies, diagnostics, consumables, software and services that support life‑sciences research, analytical testing, clinical diagnostics and the development and manufacture of therapies. Its operations and offerings (as described on its site and in its news) include advanced imaging and electron microscopes, chromatography and mass‑spectrometry systems, genetic and clinical testing, lab automation and AI tools, bioprocessing and contract development/manufacturing services (brands cited include Thermo Scientific, Applied Biosystems, Invitrogen, Gibco, Fisher Scientific, Unity Lab Services, Patheon and PPD). Thermo Fisher reports annual revenue over $45 billion and emphasizes corporate social responsibility, environmental and community programs alongside its scientific products and services.

📋 Description

• Build trusted customer relationships and lead discovery sessions, workshops, interviews, and workflow reviews • Understand customer goals, pain points, business processes, and desired outcomes • Translate customer needs into business requirements, use cases, functional and technical specifications, user stories, data/integration requirements, and acceptance criteria • Validate requirements and proposed solutions with customers and technical teams • Create, maintain, and refine a structured backlog of customer and product requirements • Synthesize requests across customers, industries, use cases, and segments to identify common themes and reusable solutions • Prioritize requirements and partner with product leadership and engineering to incorporate priorities into roadmaps and release plans • Communicate priorities, tradeoffs, dependencies, and expected timelines to stakeholders • Analyze customer feedback and usage patterns to identify recurring problems, unmet needs, emerging opportunities, and segment differences • Share customer insights with IT, engineering, sales, customer success, implementation, and leadership teams • Shape scalable product capabilities by combining customer feedback, business priorities, product vision, and technical considerations • Partner with engineering, IT, customer experience, security, data, commercial, and global client services teams to assess feasibility, dependencies, risks, and implementation options • Represent the product in strategic customer discussions, roadmap reviews, and solution-design sessions • Facilitate alignment when requirements or priorities conflict • Support product launches through documentation, enablement materials, release communications, and customer-facing presentations

🎯 Requirements

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, Product Management, or a related discipline, or equivalent relevant experience • Advanced degree or relevant product/Agile certification preferred • Demonstrated experience in a customer-facing product, solutions, business analysis, product ownership, or technical consulting role • Experience conducting customer discovery and translating business needs into functional requirements, technical specifications, user stories, data/integration requirements, and acceptance criteria • Experience creating, refining, and prioritizing product backlogs and synthesizing feedback across multiple customers or segments • Sufficient technical fluency to work effectively with software engineers, architects, data teams, and integration specialists • Experience with enterprise customers, enterprise software/SaaS, APIs, integrations, data products, workflow automation, Agile methods, or product-management tools preferred • Customer empathy and consultative communication with strong stakeholder-management and facilitation skills • Structured requirements analysis, systems/process thinking, and technical aptitude • Product judgment, commercial awareness, and evidence-based prioritization • Excellent written, verbal, presentation, and executive-level communication skills • Ability to navigate ambiguity, influence cross-functionally, and translate between business and technical audiences

🏖️ Benefits

• Fully remote work arrangement • Standard Monday–Friday work schedule • Equal employment opportunity and affirmative action protections

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