
10,000+ employees
Founded 1956
🏥 Healthcare
📦 Logistics
🏭 Manufacturing
Healthcare • Logistics • Manufacturing
Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.
🕒 August 14
🍂 Massachusetts, Pennsylvania – Remote
💵 $83.3k - $125k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🦅 H1B Visa Sponsor
👻 Ghost score 20%
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10,000+ employees
Founded 1956
🏥 Healthcare
📦 Logistics
🏭 Manufacturing
Healthcare • Logistics • Manufacturing
Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.
• Support LC-MS instrumentation for the commercial field sales team, focusing on small molecule mass spectrometry, pharma, or environmental applications • Provide support primarily at customer sites within North America • Deliver comprehensive pre- and post-sales technical expertise • Conduct product demonstrations • Develop new applications • Troubleshoot complex issues • Build customer relationships • Conduct customer product training virtually, remotely, in laboratories, or at onsite training centers • Collaborate with customers and internal teams to customize applications and methodologies • Perform troubleshooting, method development, and data interpretation • Collect and analyze data from customer experiments or field trials using statistical methods • Provide insights and recommendations based on data findings • Resolve and/or escalate customer issues and complaints • Deliver technical presentations explaining solution capabilities and benefits • Work cross-functionally with marketing, sales, R&D, and product management • Stay informed about scientific literature, methodologies, and regulatory requirements • Provide scientific support and counsel to internal teams and customers • Identify improvement opportunities and contribute to customer satisfaction, loyalty, and business growth
• A bachelor’s degree (or higher) in chemistry, biochemistry, or a related scientific field and/or equivalent work experience • 2–3 years of hands-on technical experience with liquid chromatography and mass spectrometry instruments, software, data analysis, and techniques • Experience with quantitative LCMS workflows, such as Pharma QA/QC labs or US EPA methods • Experience with associated sample preparation techniques • Ability to work independently, manage multiple projects simultaneously, and meet deadlines • Outstanding teamwork and collaboration skills • Excellent problem-solving skills and ability to troubleshoot technical issues and provide guidance on product usage and optimization • Outstanding verbal and written communication skills, with the ability to convey complex scientific concepts to technical and non-technical audiences • Proven ability to work independently and strong work ethic • Ability to travel up to 75% • Not approved for relocation assistance
• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO) • 10 paid holidays annually • Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) • Accident and life insurance • Short- and long-term disability in accordance with company policy • Competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP), allowing eligible colleagues to purchase company stock at a discount • Fully remote work arrangement • Virtual or remote customer product training options • Variable annual bonus eligibility based on company, team, and/or individual performance results
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