Field Service Engineer – Electron Microscopy

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🏄 California, Florida, +6 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $28 - $43 / hour

⏰ Full Time

🟢 Junior

🔧 Field Service Engineer

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Install, maintain, repair, and calibrate electron microscopy systems, including SEM, TEM, and FIB systems • Conduct scheduled preventive maintenance to ensure optimal system performance • Troubleshoot and diagnose complex system issues involving electronics, vacuum systems, high-voltage components, and integrated software • Provide technical support to customers and collaborate with field service engineers to resolve service challenges • Develop customer relationships while ensuring customer satisfaction and system uptime • Travel to customer sites to install equipment, perform repairs, and support system operation • Document service activities and submit detailed field service reports • Provide training and technical guidance to customers on system operation and maintenance • Follow safety procedures and quality standards in laboratory environments • Provide feedback to engineering, product quality, and service leadership teams for continuous product improvement • Support updates to technical documentation and service procedures • At more experienced levels, mentor junior engineers, lead complex installations, and serve as a technical escalation resource • Support Thermo Fisher Scientific’s mission to provide microscopy workflow solutions for scientific, environmental, food safety, and healthcare applications

🎯 Requirements

• Bachelor’s degree in Electronics, Engineering, Physics, Chemistry, or related technical field, or equivalent combination of education and technical experience in electronic systems • Field Service Engineer I: 1+ years of hands-on technical experience installing, troubleshooting, repairing, or calibrating sophisticated analytical equipment such as SEM, TEM, FIB, or similar systems • Field Service Engineer II: 3+ years of hands-on experience installing, troubleshooting, repairing, or calibrating complex analytical instrumentation • Field Service Engineer III: 5+ years of experience supporting sophisticated analytical systems and troubleshooting complex system-level issues • Valid driver’s license • Ability to travel up to 75% within assigned territory • Ability to lift up to 50 lbs. and work in laboratory environments • English proficiency required • Hands-on experience with SEM, TEM, FIB, or similar advanced analytical systems • Experience diagnosing and repairing ultra-high vacuum (UHV) systems • Experience working with high voltage equipment • Strong electronics and mechanical troubleshooting skills, including component-level diagnosis • Ability to read and interpret technical documentation, schematics, and system diagrams • Proficiency with Microsoft Office and service management software • Experience documenting service activities and preparing detailed reports • Demonstrated commitment to safety protocols and quality standards • Ability to work independently in a field-based environment • Ability to train and support customers on system operation

🏖️ Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO) • 10 paid holidays annually • Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) • Accident and life insurance • Short- and long-term disability in accordance with company policy • Competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP), offering eligible colleagues the opportunity to purchase company stock at a discount • Variable annual bonus based on company, team, and/or individual performance results may be available • Fully remote work arrangement