Field Service Engineer II

🔥 14 hours ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $31 - $47 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Perform onsite installation, basic repairs, preventive maintenance, calibrations, updates, and operational qualifications on analytical and laboratory instrumentation • Troubleshoot mechanical, electrical, vacuum, software, and networking-related issues • Respond to customer service requests in a timely and professional manner • Document service activities, repairs, parts usage, and customer interactions in company service systems • Communicate with customers about service schedules, system status, and repair updates • Support customer operator training on instrument operation, maintenance, and best practices • Assist senior Field Service Engineers during complex installations, escalations, and large customer projects • Manage assigned company tools, test equipment, service inventory, and car stock • Travel daily within the assigned territory to customer laboratories, research facilities, manufacturing sites, and universities • Participate in technical training, certifications, and self-study • Collaborate with Technical Support, Applications, Sales, Engineering, and fellow service engineers to resolve customer issues • Follow company safety procedures while working with high-voltage systems, chemicals, and scientific equipment • Support flexible scheduling and occasional emergency service coverage • Perform additional duties as assigned

🎯 Requirements

• Bachelor’s degree in Engineering, Electronics, Mechanical Engineering, Biomedical Engineering, Physics, Chemistry, Biology, Computer Science, or related technical/scientific field • No prior field service experience required; internship, co-op, military technical training, or laboratory instrumentation experience preferred • Basic understanding of electronics, mechanics, vacuum systems, and computer hardware/software troubleshooting • Strong problem-solving and analytical skills • Excellent customer service and communication abilities • Ability to read and interpret technical documentation, schematics, and engineering drawings • Proficiency with Windows operating systems, Microsoft Office, and basic networking concepts • Strong organizational and time management skills • Ability to work independently while also collaborating effectively with team members • Valid driver’s license required • Ability to travel frequently within assigned territory (50–75%) • Experience with analytical instrumentation, laboratory equipment, or scientific environments preferred • Exposure to cleanroom, semiconductor, clinical, diagnostics, or research laboratory environments preferred • Familiarity with high-voltage electronics, vacuum systems, spectroscopy, chromatography, microscopy, or imaging systems preferred • Additional language proficiency beneficial • Located near Frederick, MD preferred • Able to lift up to 50 lbs safely • Ability to work overtime and flexible schedules when necessary • Ability to work safely around chemicals, hazardous materials, and high-voltage systems • Adherence to Good Manufacturing Practices (GMP) safety standards and laboratory compliance requirements

🏖️ Benefits

• Variable annual bonus based on company, team, and/or individual performance results • National medical and dental plans • National vision plan • Health incentive programs • Employee assistance and family support programs • Commuter benefits • Tuition reimbursement • At least 120 hours paid time off (PTO) • 10 paid holidays annually • Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave • Accident and life insurance • Short- and long-term disability • 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) with opportunity to purchase company stock at a discount • Fully remote work arrangement • Technical training programs and certifications