Field Service Engineer III

🔥 9 minutes ago

🏈 Alabama, Florida, +7 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🤠 Texas – Remote 🍑 Georgia – Remote

💵 $32 - $49 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Independently install, maintain, troubleshoot, repair, and support OES, XRF, and XRD instrumentation at customer locations • Diagnose and resolve complex electrical, electronic, mechanical, and instrument-related issues • Perform preventive maintenance, instrument calibration, performance verification, and qualification activities • Identify root causes of recurring technical issues and implement corrective actions • Manage technical escalations and collaborate with internal specialists • Maintain and expand technical knowledge through training and professional development • Serve as the primary technical point of contact for assigned customers • Communicate technical findings, service recommendations, and resolution plans • Guide and train customers on instrument operation, maintenance, and safety practices • Collaborate with Technical Support, Sales, Applications, and Engineering teams • Manage scheduling, travel planning, customer communications, and service-request prioritization • Respond to service needs according to service commitments and business priorities • Maintain service reports, technical documentation, parts usage, and customer records • Manage service parts, tools, and inventory • Fulfill service contract commitments and contribute to responsiveness, quality, productivity, and customer satisfaction objectives • Follow company procedures, quality standards, and environmental, health, and safety requirements • Share troubleshooting knowledge, service best practices, and product expertise with colleagues • Provide technical guidance, training, and mentoring to less-experienced Field Service Engineers • Communicate recurring equipment issues and improvement opportunities to Engineering, Product Support, and other internal teams • Participate in continuous improvement initiatives focused on service efficiency and customer experience

🎯 Requirements

• Minimum of 3 years of hands-on experience in field service, technical support, analytical instrumentation, or a related technical environment • Relevant military technical experience will be considered • Bachelor's degree in Science, Engineering, or a related technical field • Experience troubleshooting, maintaining, or repairing complex electrical, electronic, mechanical, or analytical equipment • Experience working independently in a customer-facing technical service environment • Strong technical troubleshooting and analytical problem-solving skills • Working knowledge of electrical, electronic, mechanical, and computer-controlled instrumentation systems • Ability to interpret technical manuals, electrical schematics, service documentation, and diagnostic information • Excellent customer service and communication skills with technical and nontechnical audiences • Ability to work independently, exercise sound judgment, and resolve technical challenges with minimal supervision • Strong organizational and time management skills; ability to prioritize multiple service requests across a geographically dispersed territory • Excellent written and verbal communication skills and accurate service documentation • Proficiency with computers, Microsoft Office applications, and electronic service management or customer relationship management systems • Ability and willingness to learn new technologies and participate in ongoing technical development • Ability to collaborate effectively with customers, colleagues, and cross-functional teams • Ability and willingness to travel 75–100% within an assigned service territory and to other locations as business needs require, including overnight travel • Valid driver's license and driving record meeting company requirements • Ability to safely lift and carry up to 40 pounds regularly • Ability to perform physical activities associated with field service work • Ability to work safely in laboratories, manufacturing facilities, and industrial production settings • Commitment to following company and customer environmental, health, and safety procedures • Preferred: hands-on experience servicing OES, XRF, or XRD instrumentation • Preferred: experience supporting analytical instrumentation in industrial or production environments • Preferred: experience troubleshooting electronics, mechanical components, vacuum systems, high-voltage components, or instrument control software • Preferred: experience providing technical guidance, training, or mentoring • Preferred: familiarity with preventive maintenance, calibration, root cause analysis, and technical service documentation

🏖️ Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO) • 10 paid holidays annually • Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) • Accident and life insurance • Short- and long-term disability in accordance with company policy • Competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) with the opportunity to purchase company stock at a discount • Variable annual bonus based on company, team, and/or individual performance results

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