Senior Business Manager, Account Manager

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🔥 1 hour ago

🌲 North Carolina, Rhode Island – Remote

🌲 North Carolina – Remote ⚓ Rhode Island – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Develop and manage strategic relationships with commercial clients in pharmaceutical services and manufacturing operations • Serve as the primary liaison between clients and internal teams to support growth and exceptional service delivery • Lead client partnerships, manage complex portfolios, and identify expansion opportunities • Oversee demand planning, forecasting, contract negotiations, and financial performance • Act as internal client advocate and lead customer meetings, site visits, and business reviews • Ensure service levels and planning and technical information exchange between site departments and customers • Coordinate resolution of significant client issues and implement corrective action plans • Ensure client and Thermo Fisher Scientific compliance with contractual requirements • Represent Business Management on process improvement and capital project teams • Partner with Sales to identify product and service expansion opportunities • Complete commercial assessments and analyze data using Excel • Explore marketplace changes, risks, and opportunities to build demand models • Verify forecast congruency with contractual commitments and accurate representation in S&OP • Assist with annual commercial revenue budgets and annual operating plans • Support quotations and technology-transfer and manufacturing-supply-agreement negotiations • Identify and renegotiate unfavorable business terms and amend new arrangements to existing MSAs • Build extended service proposals using quotation tools • Implement client contract requirements, including pricing, payment terms, contract terms, yield reconciliation, and related provisions

🎯 Requirements

• Bachelor's degree required; Business, Finance, Management, Supply Chain, Life Sciences, or related discipline preferred • PMP certification beneficial • 5–8 years of experience in the pharmaceutical/biotech industry or a regulated manufacturing environment, preferably CDMO • Experience managing commercial contracts and pricing strategies • Experience with S&OP and demand forecasting • Experience managing complex client relationships and internal stakeholders • Demonstrated success in business management, client relationship management, or similar commercial roles • Strong understanding of GMP regulations and pharmaceutical manufacturing processes • Advanced financial acumen, including budgeting, forecasting, and business analytics • Strong negotiation and contract management skills • Clear communication and presentation abilities • Proficiency with business systems and Microsoft Office suite • Strong problem-solving skills and ability to manage multiple priorities • Ability to collaborate effectively in a matrix environment • Ability to travel up to 25% as needed • Demonstrated ability to generate business growth and identify new opportunities • Ability to influence others to reach agreements and embrace a course of action • Ability to identify market opportunities for new and existing clients and act accordingly

🏖️ Benefits

• Annual incentive plan bonus scheme • Healthcare • Range of employee benefits • Outstanding career and development prospects • Innovative, forward-thinking company culture • Reasonable accommodation for individuals with disabilities to participate in the application or interview process and perform essential job functions