Solution Deployment Manager

Job not on LinkedIn

🕒 2 days ago

🏄 California – Remote

🏄 California – Remote

💵 $112.5k - $168.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Biotechnology • Pharmaceuticals • Science

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Ensure internal teams understand the customer objectives, solution scope, expected outcomes, and ongoing support model • Identify readiness gaps across customer experience, operations, service, supply chain, systems, training, and support • Serve as a key customer-facing contact during solution rollout and adoption • Lead customer readiness discussions, adoption conversations, training coordination, and post-launch feedback sessions • Set clear expectations with customers regarding responsibilities, support channels, escalation paths, and success measures • Gather customer feedback and translate it into internal actions that improve adoption and experience • Coordinate alignment across commercial, technical, operations, customer service, supply chain, digital, quality, finance, legal, and business unit stakeholders • Drive accountability through influence, collaboration, and clear ownership across matrixed teams • Identify risks, gaps, dependencies, or changes that may affect customer adoption or operational success • Monitor adoption, customer feedback, service experience, and solution performance after rollout

🎯 Requirements

• Bachelor’s degree in business, life sciences, engineering, operations, or related field required; advanced degree preferred • Significant experience in customer solutions, commercial operations, implementation support, account enablement, customer success, operations, or business execution roles • Demonstrated ability to work across complex, cross-functional, matrixed organizations • Strong customer-facing communication skills with ability to manage expectations and support adoption • Experience supporting the rollout or operationalization of customer solutions, services, applications and workflows, or business programs • Ability to translate customer commitments and solution intent into clear operating expectations • Strong organizational skills and ability to manage multiple customer and internal priorities • Ability to influence without direct authority across functions, business units, regions, and levels • Strong problem-solving, escalation, stakeholder management, and decision-support skills • Ability to travel up to 75% with a valid passport

🏖️ Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount