Enterprise Technical Account Manager

🔥 17 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thrive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🔒 Cybersecurity

💼 Consulting

Cybersecurity • Consulting

Thrive is a B2B technology services firm that provides managed IT, cloud, and cybersecurity solutions for mid-market and enterprise clients. Its offerings include managed detection and response (MDR), EDR/NDR, vulnerability management, autonomous penetration testing, patching, managed firewalls, dark web monitoring, email/DNS security, security awareness training, incident response and remediation, and specialized security for Microsoft 365 and Azure. Thrive also delivers managed cloud services, disaster recovery, colocation, ServiceNow-based ITSM (TransformIT), managed network services, vCISO/vCIO advisory, and compliance support for standards such as HIPAA, GLBA, CMMC, GDPR and others. The company targets industries including financial services, healthcare, government, education, life sciences, and professional services, positioning itself as a consultancy and managed services provider that combines security, cloud, and digital transformation capabilities.

📋 Description

• Serve as the primary customer point of contact and tactical liaison • Champion communication and coordination • Track priority initiative and roadmap progress • Develop an intimate understanding of customers’ workflows, business processes, policies, and procedures • Engage with and understand how users interface with technology • Provide technical program management • Provide recurring account reviews • Establish program milestones, drive alignment toward a common vision, and execute business and strategic goals • Coordinate communications to align stakeholders and resolve issues and project constraints • Define and communicate program charters, roles, tasks, milestones, budgets, and success measures • Ensure definition, alignment, and focus on priority initiatives • Create and modify business and technical documentation for planning and reporting • Develop and maintain deep functional knowledge of clients’ business operations, goals, technical challenges, and critical infrastructure • Participate in significant customer immersion and team integration, including physical on-site presence if and when possible • Participate in executive and senior leadership planning and client progress meetings • Provide guidance and technology recommendations for planned business needs • Coordinate with project, security, network, and service delivery teams to align with prioritized objectives • Schedule and conduct technical business conversations aligned with technology drivers and internal programs • Review business and technology trends and offer platform solutions • Assess business risk and opportunities within IT environments and provide technical solutions and mitigation recommendations • Assist with account technical due diligence, cyber insurance compliance, and vendor selection • Align products and services with customer business goals, objectives, and technology direction • Provide insights to help mitigate risk with platform products and services • Assist with new technology and solution environment readiness • Assist with budget forecasting and financial cost analysis reports and documentation

🎯 Requirements

• College Degree with proven academic success or equivalent Military Experience • 2+ years of account management or project management in a client facing role • Goal-Driven • Solution Sales & Technology Aptitude • Excellent grammar, written and oral communication skills • Strong Organizational Skills • Experience and ability to develop a professional rapport, overcome objections and maintain influential demeanor both in person and over the phone