Systems Engineer

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Systems Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thrive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🔒 Cybersecurity

💼 Consulting

Cybersecurity • Consulting

Thrive is a B2B technology services firm that provides managed IT, cloud, and cybersecurity solutions for mid-market and enterprise clients. Its offerings include managed detection and response (MDR), EDR/NDR, vulnerability management, autonomous penetration testing, patching, managed firewalls, dark web monitoring, email/DNS security, security awareness training, incident response and remediation, and specialized security for Microsoft 365 and Azure. Thrive also delivers managed cloud services, disaster recovery, colocation, ServiceNow-based ITSM (TransformIT), managed network services, vCISO/vCIO advisory, and compliance support for standards such as HIPAA, GLBA, CMMC, GDPR and others. The company targets industries including financial services, healthcare, government, education, life sciences, and professional services, positioning itself as a consultancy and managed services provider that combines security, cloud, and digital transformation capabilities.

📋 Description

• Communicate with customers via phone, email, and chat, providing clear updates and case status throughout the resolution process • Perform first response and initial triage of customer issues • Troubleshoot single-user and system-impacting incidents and accurately document all actions in Thrive’s tools • Analyze workstation-level incidents, identify root causes, and apply appropriate troubleshooting methodology • Ask clarifying questions to understand client concerns and escalate issues to engineers when required • Manage the daily prioritization, coding, and routing of service incidents and requests • Follow Thrive's established best practices for task management • Set and manage client expectations throughout the troubleshooting process • Develop a strong understanding of Thrive products and their integration into client environments • Work with and document diverse client computing environments, including workstation, server, and network configurations • Provide first-contact remote technical support for network, server, and end-user systems • Coordinate communication with engineers when assistance is available

🎯 Requirements

• 2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred • Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms • Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration • Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals • Basic networking knowledge, including TCP/IP, DNS, and DHCP • Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users • Excellent written and verbal communication, documentation, and time-management skills • Ability to work independently and collaboratively in a team environment • Availability to work after hours or participate in on-call rotations as required • Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required • Preferred certifications: CompTIA A+, CompTIA Network+, Microsoft 365 Fundamentals (MS-900), ITIL Foundation (v4)