Lead Internal Communications Manager

🔥 0 minutes ago

🌐 United States, Canada, +1 more countries – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote 🇵🇭 Philippines – Remote

💵 $159k - $242k / year

⏰ Full Time

🟠 Senior

🗣️ Communications

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Thumbtack

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏪 Marketplace

☁️ SaaS

💰 $75M Debt Financing - Thumbtack on 2024-07

Marketplace • SaaS

Thumbtack is an online marketplace that connects homeowners with local service professionals for home maintenance, repairs, remodeling, and other home projects. The platform lets customers describe projects in their own words, browse local pros across many trades (e. g. , cleaners, handymen, plumbers, electricians, painters, HVAC, contractors, landscapers), view reviews and cost estimates, message pros without sharing contact details until messaging, and offers a guarantee up to $2,500 if a job isn't done as agreed. Thumbtack provides consumer-facing apps and a separate pro-focused experience with resources, community, and tools for professionals to manage leads and reviews. It covers every county in the U. S. and emphasizes project guides, cost guides, and home maintenance plans.

📋 Description

• Develop and execute global internal communications strategies connecting business priorities to clear, consistent messaging. • Lead long-term, high-impact communications initiatives from strategy through execution. • Establish communications frameworks and best practices to improve consistency, effectiveness, and organizational alignment. • Advise senior leaders on communications strategy, executive messaging, narrative development, organizational change, and employee communications. • Lead communications for all-hands meetings, AMAs, executive announcements, reorganizations, and culture initiatives. • Establish success metrics, evaluate program effectiveness, and use insights to improve strategy and employee engagement. • Shape executive and enterprise communications, including presentations, AMA materials, leadership updates, and company announcements. • Influence cross-functional partners across Brand & Communications, Marketing, People, Engineering, Product, and other business functions. • Leverage AI for research, drafting, synthesis, and iteration while ensuring quality, accuracy, and audience fit.

🎯 Requirements

• 8+ years of experience in internal or executive communications • Proven track record independently leading enterprise communications strategies • Experience influencing executive stakeholders and driving measurable organizational impact • Success leading communications for all-hands meetings, AMAs, executive announcements, reorganizations, and culture initiatives • Exceptional written and verbal communication skills • Ability to translate complex business topics into clear, compelling narratives • Strong executive presence and ability to advise senior leaders • Experience with messaging, narrative development, organizational change, and employee communications strategy • Ability to establish scalable communications programs, operating models, and best practices • Ability to use data-driven insights and measurement to improve effectiveness and organizational impact • Exceptional editorial judgment • Ability to integrate AI into communications workflows while maintaining accountability for final deliverables

🏖️ Benefits

• Remote work arrangement • Equal employment opportunity workplace • Reasonable accommodation for individuals with disabilities