Manager, Partner Operations

🔥 18 hours ago

🌐 United States, Canada, +1 more countries – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote 🇵🇭 Philippines – Remote

💵 $130.1k - $168.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Thumbtack

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏪 Marketplace

☁️ SaaS

💰 $75M Debt Financing - Thumbtack on 2024-07

Marketplace • SaaS

Thumbtack is an online marketplace that connects homeowners with local service professionals for home maintenance, repairs, remodeling, and other home projects. The platform lets customers describe projects in their own words, browse local pros across many trades (e. g. , cleaners, handymen, plumbers, electricians, painters, HVAC, contractors, landscapers), view reviews and cost estimates, message pros without sharing contact details until messaging, and offers a guarantee up to $2,500 if a job isn't done as agreed. Thumbtack provides consumer-facing apps and a separate pro-focused experience with resources, community, and tools for professionals to manage leads and reviews. It covers every county in the U. S. and emphasizes project guides, cost guides, and home maintenance plans.

📋 Description

• Lead and own a portfolio of high-impact strategic programs that accelerate the growth and scalability of Thumbtack’s partnerships business • Take emerging opportunities from concept through launch and scale • Establish operating processes, systems, and cross-functional models for reliable execution • Define success measures, monitor performance, identify limiting factors, and recommend improvements to growth, efficiency, operational performance, and program economics • Coordinate Product, Engineering, Data Science, Marketing, Commercial Operations, Commercial Strategy, Legal, and external partners • Use data, customer and partner insights, and structured problem-solving to evaluate opportunities and influence investment decisions • Improve tools, systems, processes, and operating models supporting partnerships • Manage and develop a globally distributed team of three to four people across the U.S. and the Philippines • Initial priorities include scaling Call Center and advancing the Partner Operations foundation

🎯 Requirements

• 5+ years of experience in strategy and operations, business operations, program management, general management, management consulting, or a related field • 2+ years of people-management experience • Experience translating ambiguous business opportunities into clear strategies, operating plans, and measurable results • Track record of leading complex initiatives from concept through execution • Strong business judgment and analytical rigor • Ability to assess performance, understand economics, evaluate tradeoffs, and determine where to invest • Clear, influential communication skills • Ability to create a compelling vision, distill complexity, align diverse stakeholders, and influence without authority • Owner mentality, strong learning agility, bias for action, and low-ego approach to leadership and collaboration • Must select an eligible work location from supported locations in the United States, Ontario or British Columbia, Canada, or the Philippines • Must answer whether employment visa sponsorship will be required

🏖️ Benefits

• Total cash compensation includes base salary and variable pay, if applicable • Equal employment opportunity and reasonable accommodation support