Director – Delivery Excellence

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 12%

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Thunder

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

🏢 Enterprise

☁️ SaaS

💰 Series A on 2024-12

Consulting • Enterprise • SaaS

Thunder is a Salesforce consultancy that modernizes service, revenue, and data operations to strengthen customer relationships and drive measurable results. They deliver service transformation (omnichannel contact center and case management), revenue transformation (pipeline-to-payment processes and revenue operations), and data & AI transformation (data foundations for AI, automation, and smarter decisions). Thunder offers managed services and technologies across AWS (including Amazon Connect), Salesforce Clouds (Service Cloud, Experience Cloud, Marketing Cloud, Sales Cloud, Revenue Cloud, Tableau), ElevenLabs/ElevenAgents, Slack, and Gov Cloud. They focus on industries where operational excellence matters: Federal Government, High Technology, Consumer & Business Services, Travel & Hospitality, Manufacturing, and Media. Thunder emphasizes outcome-first, Salesforce-native implementations, lean federal modernization, Agentforce accelerators, and 300+ customers with 750+ Salesforce certifications.

📋 Description

• Embed directly in pivotal strategic accounts to evaluate delivery performance, reinforce client alignment, and establish action plans • Lead cross-functional alignment during complex project milestones and resolve scope, technical, or governance challenges • Translate execution insights into scalable operational enhancements • Define and maintain delivery methodologies, playbooks, templates, and governance across the engagement lifecycle • Standardize project initiation, planning, risk escalation, quality gates, and project closure • Identify recurring delivery friction and lead cross-functional improvements • Establish delivery KPIs and dashboards covering project health, schedule/budget adherence, margin trends, utilization, quality, and client outcomes • Partner with leaders on project health reviews, risk escalation, and corrective actions • Embed retrospectives, lessons learned, reusable assets, and quality improvements across Salesforce implementations • Enable teams to adopt delivery standards and tools • Partner with People on capability gaps and manager support • Work with Finance, Resource Management, Sales, and Capability leaders on delivery economics, staffing processes, and sales-to-delivery handoffs • Assess tools, automation, and Salesforce ecosystem practices that improve consistency and efficiency

🎯 Requirements

• 10+ years in technology consulting, systems integration or professional services, including Salesforce ecosystem delivery experience • 5+ years leading delivery operations, governance, delivery excellence or enterprise-scale process improvement • Deep understanding of the Salesforce implementation lifecycle, Agile/hybrid methods, project economics, risk and quality management • Ability to stabilize performance, align stakeholders, and recover engagement momentum in complex, high-stakes enterprise environments • Ability to translate business strategy into practical operational standards while adapting to project dynamics • Ability to challenge ineffective practices and influence senior executives, cross-functional partners, and delivery teams without direct authority • Track record using delivery metrics and KPIs to guide decisions, optimize delivery quality, and protect project margin and profitability • Applicants must be currently authorized to work in the United States on a full-time basis

🏖️ Benefits

• Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance • Stock options • Mentorship, certifications, and hands-on experience with cutting-edge technology • Remote work • Flexible PTO with a 2-week minimum • Generous leave policies • People-first flexibility and evolving workplace policies

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