Client Operations Manager

🔥 2 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ticketmaster

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1976

🛍️ eCommerce

⚽ Sports

eCommerce • Entertainment • Sports

Ticketmaster is a leading ticketing platform that facilitates the sale of tickets for concerts, sports events, theater performances, and other live entertainment. The platform offers a user-friendly experience for purchasing tickets, as well as managing events and finding popular shows and games. Ticketmaster serves as the official ticket marketplace for many major sports leagues and artist events, making it a key player in the live entertainment industry.

📋 Description

• Manage all client relationships as an advisor and consultant • Work with executives, departments, and stakeholders to meet and exceed client expectations • Standardize communication and support for clients across departments and team leadership • Advise clients on ticketing and event needs • Monitor client support service levels and promote self-service tools • Communicate product updates, new features, and functionality • Conduct regular client meetings to review best practices, project timelines, recommendations, and feedback • Direct and implement best practices for product and system installations, upgrades, and maintenance at client sites • Manage problem resolution by researching complaints, troubleshooting software, hardware, and event issues, and coordinating with Customer Service • Conduct quality control to ensure accurate event details in the ticketing system • Execute other assigned duties

🎯 Requirements

• 3+ years’ experience in enterprise software industry is highly desirable • Experience with the ticketing industry highly desirable • H.S. diploma or equivalent • Bachelor’s degree preferred • Computer savvy and proficient with Microsoft Office suite • Confidence in written communication, listening, and presentation of data to clients, colleagues and Supervisor • Strong organizational skills and attention to detail • Strong customer relationship skills and customer focus • Strong leadership skills; experience in team leadership is helpful • Strong project management skills; project management experience is helpful • Good people skills to build trusted relationships with professionals on all levels • Creativity, latitude and problem-solving ability • Passion for the live entertainment industry and the public who experience it • Ability to learn new technology • Ability to successfully handle multiple projects simultaneously and challenging situations • Ability to travel up to 25% of the time • Ability to work flexible hours, including evenings and weekends for extended periods of time

🏖️ Benefits

• Medical, vision, dental and mental health benefits for you and your family • Health care concierge • Flexible Spending Account (FSA) or Health Savings Account (HSA) • Free concert tickets • Generous paid time off • Paid holidays, sick time, and personal days • 401(k) program with company match • Stock reimbursement program • New parent programs including caregiver leave • Fertility, adoption, foster, or surrogacy support • Career and skill development programs with School of Live • Tuition reimbursement • Student loan repayment • Volunteer time off • Crowdfunding match • Potential for flexible hours, including evenings and weekends