AVP, Revenue Operations

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TimelyCare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

📚 Education

🧘 Wellness

☁️ SaaS

💰 $60M Series B - TimelyCare on 2021-01

Education • Wellness • SaaS

TimelyCare is a virtual health and well-being provider focused on higher education institutions. It delivers 24/7 mental health and medical services — including counseling, psychiatry, crisis support, digital self-care tools, peer communities, and health and success coaching — via phone and video to students, faculty, and staff across colleges and universities. The platform emphasizes care coordination, a diverse qualified provider network, LMS/EHR integrations, and outcomes-driven support to improve student retention, academic success, and campus wellness.

📋 Description

• Partner directly with Finance to co-own the company's revenue and retention forecast not as a data provider, but as a peer. • Build the forecasting methodology, own the model, and defend the numbers in executive and board settings. • Provide deep-dive analysis on TAM, SAM, marketing intent, pipeline health, cohort performance, and revenue and renewal trends that drive real business decisions. • Serve as a key voice in defining and evolving how TimelyCare goes to market. • Includes segmentation, coverage model design, handoff criteria across Marketing, Sales, and Customer Experience, and the structural decisions that shape how the company acquires, expands, and retains. • Translate strategy into operational reality. • Lead and develop a cross-functional operations team spanning business systems, marketing ops, and sales ops. • Set the quarterly roadmap and run execution in organized, sprint-based cycles prioritizing ruthlessly, sequencing work, and holding the team accountable to outcomes. • Lead the transition to an automation-first operating model. • Identify and eliminate manual stopgap processes, and replace them with intelligent, scalable workflows. • Own the resolution of complex account hierarchies and multi-institution data structures to maintain a single source of truth for ARR and customer health. • Set the standards for how data flows through the GTM stack. • Drive nomenclature standardization and process orchestration across the GTM organization and partner with Data & Analytics to build a best-in-class revenue intelligence engine. • Partner with Business Systems to oversee the technical health of the GTM tech stack Salesforce, CPQ, Ironclad, HubSpot, 6sense, Gainsight, Gong, and other MarTech ensuring it is scalable, well-governed, and free of technical debt. • Performs additional tasks and projects as needed to support the evolving needs of team objectives and company goals.

🎯 Requirements

• 10+ years of progressive experience in Revenue Operations or Sales Operations, ideally in a high-growth SaaS or healthcare environment. • A demonstrated track record of doing, not just directing, including hands-on work in Salesforce configuration, reporting builds, data modeling, or workflow automation. • The analytical depth to partner with Finance as a peer: you can build a forecast model, stress-test assumptions, and present findings to a CFO or board without a translator. • Proven ability to shape GTM strategy, not just execute it - you have opinions about segmentation, coverage, and handoff design, and you know how to bring an organization along. • Experience leading and growing ops teams, plus comfort running an agile/sprint operating model not just project-by-project firefighting. • Expert-level Salesforce knowledge, including experience managing complex data hierarchies and GTM integrations as well as extensive experience with Gong, Gainsight, HubSpot, 6sense and the MarTech stack. • Executive presence: you can translate operational complexity into clear strategic recommendations for senior stakeholders. • Comfort with ambiguity and a bias toward building - this is a role for someone who sees a broken process and fixes it, not someone who documents it and waits.

🏖️ Benefits

• Paid Company Holidays + No work on your birthday! • Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community • Variable bonus eligibility on a quarterly basis • Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance • Company-paid group Life Insurance + Company-paid Short Term Disability • Concierge benefit support services • 401(k) with employer match • Free access to TimelyCare virtual medical and mental health support • Mission-Driven Purpose with a Supportive Team Culture