Case Manager, Saturday & Sunday 12PM - 12:30AM

🕒 August 20

🇺🇸 United States – Remote

💵 $28k - $32k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 23%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TimelyCare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

📚 Education

🧘 Wellness

💰 Series B on 2021-01

Healthcare • Education • Wellness

TimelyCare is a virtual health and well-being platform specifically designed to support students, faculty, and staff at colleges and universities. Trusted by over 400 educational institutions, it provides comprehensive clinical care, mental health support, and advanced technology to enhance the well-being of campus communities. With 24/7 availability and a diverse network of qualified providers, TimelyCare aims to foster positive health outcomes and improve student retention and success through accessible and coordinated care.

📋 Description

• Provide telephonic and virtual case management, care coordination, crisis support, and member navigation • Take CrisisNow calls and provide immediate support to callers • Remain available in queue while awaiting CrisisNow calls or other assigned call center responsibilities • Assess imminent risk of harm and escalate to emergency services, local authorities, 988, licensed leaders, or internal leadership when appropriate • Provide crisis intervention, emotional support, de-escalation, safety planning, and resource connection • Serve on the Crisis Response Team during life-threatening emergencies and urgent safety concerns • Review and respond to flagged Peer Community and TimelyGuide posts • Escalate imminent or high-risk concerns to licensed clinical leaders and appropriate internal teams • Coordinate care with TimelyCare providers, school counseling and health centers, external providers, community resources, and support systems • Develop, support, and monitor individualized care plans • Advocate for the appropriate level of care, including higher levels of care when telehealth is not appropriate • Support members with complex psychiatric, mental health, substance use, medical, social, academic, and basic needs concerns • Monitor member progress and recommend care-plan adjustments • Provide education, support, and advocacy to members and, when appropriate, families or support systems • Assist with medication coordination between TimelyCare providers and outside providers • Support referrals, scheduling, administrative needs, and care navigation • Serve as liaison between members, providers, customer support, care coordination, campus partners, and community resources • Support faculty and staff guidance calls related to student well-being concerns • Monitor case management triggers, including medical complexity, mental health risk, utilization concerns, high-risk diagnoses, care progression needs, basic needs, PHQ-9 item 9 endorsement with no-show, and higher-level-of-care needs • Maintain accurate, confidential, timely, and secure documentation • Use video conferencing, phone, email, SMS, EHR systems, and other technology platforms • Manage workload, queue responsibilities, documentation, and follow-up tasks in a structured call center environment • Perform other clinical, operational, technical, and administrative duties as assigned

🎯 Requirements

• Master’s degree in the mental health field, such as professional counseling, social work, marriage, and family therapy, or a related field, required • Active and unrestricted clinical license preferred or required based on role scope and business need • 3-5 years of experience in a clinical setting with direct patient care in a call-center environment, crisis management and intervention, case management, and care coordination • Experience working with clients with a broad range of complex psychiatric, mental health, substance abuse, and medical disorders • Experience in crisis intervention and case management within a call center, telephonic, or virtual care environment • Comfort working in crisis-level situations, including suicide risk, safety concerns, de-escalation, mandatory reporting concerns, emergency escalation, and care coordination during urgent events • Knowledge and experience implementing crisis intervention techniques at the individual, organizational, and community level • Strong understanding of telehealth best practices, documentation standards, confidentiality, and member-centered care • Excellent customer service skills and strong verbal and written communication skills • Ability to work within structured schedules, queue-based responsibilities, and time-sensitive operational expectations • Strong time management skills, with the ability to balance calls, queue coverage, flag reviews, documentation, crisis response, and case management follow-up • Adaptability to quickly changing priorities, student needs, provider needs, and operational demands • Proficiency, or ability to quickly learn, in Microsoft Office, Google Suite, Zoom, Slack, Zendesk, Electronic Health Record systems, and TimelyCare administrative platforms • Bilingual skills are a plus, but not required

🏖️ Benefits

• Paid Company Holidays • No work on your birthday • Flexible PTO • Volunteer Time Off (VTO) • Variable bonus eligibility on a quarterly basis • 401(k) with employer match • Free access to TimelyCare virtual medical and mental health support • Mission-Driven Purpose with a Supportive Team Culture

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