Virtual Clinical Support Manager

🕒 August 19

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Momentum Life Sciences

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

🏥 Healthcare

🧬 Biotechnology

🤝 B2B

Healthcare • Biotechnology • B2B

Momentum Life Sciences is a provider of patient and healthcare professional engagement solutions that partners with life-science and biopharma companies to design, build, and deliver patient support programs focused on improving initiation, adherence, and persistence with complex therapies. For more than 30 years Momentum has combined human (Clinical Nurse Educators and in-home skilled nurses) and digital interventions via a platform that offers patient support, provider education (peer-to-peer clinical nurse educator programs), and in-home care services. The company reports measurable impacts including reductions in medication abandonment, increased persistency at 180 days, high NPS scores from patients and HCPs, and broader HCP awareness and confidence to start and keep patients on therapy.

📋 Description

• Lead a team of Nurse Educators and/or Non-Clinical Support • Proactively solve problems and provide world-class support and outreach through an omnichannel environment • Mentor and guide the team while managing business and client initiatives • Build and maintain client relationships • Provide clinical insights for content development • Foster MLS culture and motivate top performance • Oversee training components and implementation • Coach, empower, and motivate the team to improve confidence, product knowledge, and communication • Manage internal and client KPIs while ensuring consistent use of processes and procedures • Track and analyze team and individual performance • Maintain client operational practices and ensure compliance and quality standards • Collaborate with interdepartmental leaders on program updates and changes • Resolve incoming requests quickly to support client and vendor relationships • Perform quality audits, documented coaching, and feedback • Oversee Adverse Event Product Quality Complaint reporting and compliance/client follow-up • Manage work complexity and capacity to improve patient experience and quality • Hold documented one-on-one meetings and direct performance actions • Support overdue events and inbound call coverage as needed • Perform team tasks to coach to the highest standard • Deliver team performance reviews • Plan and lead team meetings • Manage queues, performance, service levels, and standards • Attract, hire, and maintain a high-performance team • Step in as needed to complete calls

🎯 Requirements

• Active, unrestricted RN license with 5+ years of clinical experience • Previous work experience (minimally 2 years) as a clinical Supervisor/Manager in a telephonic environment and working interdepartmentally with proven ability to reach or exceed goals and team metrics • Telephonic patient education experience, including complex therapy education, required • Experience at developing and using motivational interviewing techniques • Understanding of the pharmaceutical industry as it relates to telephonic nursing experience • Experience using several software applications within a multiple-screen environment including Microsoft products • Ability to pull multi-level reports and analyze and understand data to coach appropriate behaviors • Ability to thrive in a collaborative work environment • Effective communication in cross-functional, fast-paced environments • Ability to communicate effectively via phone, email, and tasks using proper grammar and punctuation • Ability to work with teams covering multiple clients with unique process flows and vocabulary • Leadership, coaching, and employee feedback abilities • Knowledge of systems and independent troubleshooting ability • Experience being accountable to metrics in a real-time interactive environment • Experience with case management, cloud contact center, and workflow management tools • CRM, telephony systems, and outcome-measurement applications • Queue monitoring and performance tracking • Critical thinking and creative problem-solving skills