Certifications Manager

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Forbes Travel Guide

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1958

💼 Consulting

✈️ Travel

🏨 Hospitality

💰 Series A on 2011-08

Consulting • Travel • Hospitality

Forbes Travel Guide is the only independent, global rating system for luxury hotels, restaurants, spas and ocean cruise ships. Its anonymous, highly trained inspectors visit and evaluate properties against up to 900 objective criteria (including multi-night hotel stays), emphasizing service and experience, and publish Star Ratings (Five-Star, Four-Star, Recommended) and related editorial content. The organization also offers professional services to hospitality suppliers and maintains an editorial platform featuring travel stories, award winners, and destination guides.

📋 Description

• Partner with senior leadership to define the vision and strategic roadmap for the Verified Luxury Certifications portfolio • Develop and manage certification product roadmaps and enhancement initiatives • Identify opportunities for new credentials, specialization pathways, and continuing education offerings • Monitor industry trends, learner feedback, and certification performance metrics • Recommend strategic improvements to strengthen program value and market relevance • Oversee the end-to-end certification experience from enrollment through credential attainment • Manage certification governance, standards, processes, and documentation • Coordinate certification launches, updates, and future program expansion • Ensure consistent learner experiences across all certification offerings • Drive ongoing program optimization and operational excellence • Oversee development and maintenance of certification exams, study guides, learning resources, and candidate preparation materials • Ensure certification content remains accurate, defensible, current, and aligned with program objectives • Prioritize content updates and support exam maintenance and quality assurance • Collaborate with LMS and technology teams to improve the learner journey and platform functionality • Optimize enrollment, onboarding, assessment, and credentialing workflows • Provide strategic direction for the certifications community ecosystem • Partner with the Community Lead on engagement goals and community initiatives • Oversee continuing education opportunities, webinars, masterclasses, industry thought leadership, and professional development experiences • Monitor learner retention and ongoing engagement metrics • Collaborate with Learning Products & Services, Instructional Design, Operations, Technology, Marketing, and Commercial teams • Partner with marketing stakeholders on learner communications, engagement journeys, and retention campaigns • Support go-to-market readiness with internal sales and partnership teams • Communicate certification roadmap updates and program enhancements to stakeholders • Track and report certification performance metrics • Analyze learner behavior and engagement trends • Develop data- and feedback-driven recommendations • Create visibility into program health, growth opportunities, and strategic priorities

🎯 Requirements

• Bachelor's degree or equivalent professional experience • 5+ years of experience in program management, product management, learning and development, education, certifications, or related fields • Experience managing complex, cross-functional initiatives • Strong project management and organizational skills • Exceptional written and verbal communication skills • Ability to balance strategic planning with operational execution • Experience collaborating with multiple stakeholders and business functions • Preferred: Experience with certification, credentialing, or assessment-based programs • Preferred: Experience managing educational products or learning portfolios • Preferred: Familiarity with instructional design and adult learning principles • Preferred: Experience with LMS platforms and learner experience optimization • Preferred: Experience with community engagement or membership-based programs • Preferred: Hospitality, luxury service, professional development, or workforce education experience • Preferred: Experience working with data, reporting, and performance analytics

🏖️ Benefits

• Remote work arrangement • Occasional travel for team meetings, industry events, and professional development activities • Professional development opportunities • Opportunity to shape professional development within the luxury hospitality industry • Opportunity to influence strategy and launch innovative learning products • Opportunity to work with a passionate, global team • Meaningful impact for hospitality professionals around the world