EDI Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $75k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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DentalXChange

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1989

⚕️ Healthcare Insurance

💳 Fintech

☁️ SaaS

Healthcare Insurance • Fintech • SaaS

DentalXChange is a comprehensive revenue cycle management (RCM) platform tailored for the dental industry. It streamlines the entire workflow of dental practices by connecting providers, partners, and payers, ensuring that claims are processed efficiently and payments are collected swiftly. The platform supports a variety of services, including eligibility verification, claims filing, and billing services, enhancing operational efficiency for independent dental practitioners and larger organizations alike.

📋 Description

• Direct and prioritize the team’s workload, projects, and initiatives related to EDI processes and payer connectivity. • Plan and manage ongoing and upcoming EDI changes, payer changes, and production requests. • Own operational support for production practices, incidents, and help desk escalations, ensuring service levels are met. • Lead hiring, onboarding, performance management, coaching, and development of assigned team members. • Monitor team performance on support tickets, documentation, and follow-up, holding the team accountable to quality and turnaround standards. • Direct coordination between partners and the core development team to resolve issues and questions that arise in day-to-day operations. • Proactively communicate updates, risks, issues, and resolutions to stakeholders and leadership. • Oversee testing of production applications and the development and maintenance of recovery procedures. • Develop, document, and maintain operational policies, procedures, and standards for the EDI Operations team. • Own departmental metrics and reporting, using data to monitor performance, identify trends, and inform decisions. • Lead root-cause analysis and post-incident reviews for production issues within the confines of EDI Operations, and drive corrective and preventive actions to completion. • Live DentalXChange’s company values - Actively Care, Try Hard, Be Humble, Feedback is a Gift. • Other duties as assigned.

🎯 Requirements

• Bachelor’s degree in a technical or engineering field preferred. • At least 5 years’ experience with EDI transaction types (X12 837D, 270/271, 835, XML, etc.), including production operations. • At least 2 years of people-management or supervisory experience, with a demonstrated ability to lead, coach, and develop a team. • Experience owning operational metrics, process improvement, and cross-functional coordination. • Experience with Postman and SoapUI is preferred. • Ability to change course as needed and act quickly. • Strong planning, organizational, and documentation skills. • Strong verbal and written communication and interpersonal skills. • Proficient in all MS Office applications and use of the internet. • Ability to successfully multitask with accuracy in a fast-paced environment. • Working knowledge of technical and procedural aspects and functions. • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

🏖️ Benefits

• Challenging and rewarding career opportunities with room for growth as we grow! • Medical, dental, and vision benefits – eligible first of the month after start date • Unlimited PTO • Paid time off for sick, jury duty, bereavement • 10 company paid holidays • 401k with company match • Health Advocate • Healthcare and dependent care flexible spending accounts • Friendly co-workers and a positive culture!