Technical Service Manager

🔥 0 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Daikin Comfort

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

🏥 Healthcare

🏭 Manufacturing

Construction • Healthcare • Manufacturing

Daikin Comfort is a global indoor comfort solutions provider that designs, manufactures, and supports energy-efficient heating, ventilation and air conditioning (HVAC) systems for homes and contractors. The company offers a broad portfolio including air conditioners, heat pumps (including inverter-driven and R-32 refrigerant models), ductless mini-splits, gas furnaces, air handlers, indoor air quality products, smart thermostats, and cloud-connected apps and services. Daikin Comfort emphasizes sustainability, innovation, contractor support, warranties, rebates and financing to help homeowners plan, install, and manage efficient home comfort systems.

📋 Description

• Provide reliable, prompt, and empathetic technical support to customers • Resolve technical issues and support regional sales growth and technical training needs • Provide technical expertise for product reliability investigations • Gather Voice of the Customer feedback and monitor for early quality issues • Conduct job site visits to address customer needs and provide resolutions • Complete field service reports documenting field-reported issues • Evaluate product installation and operation at customer sites using Daikin manuals • Support service bulletins and corrective action plans • Oversee warranty unit replacements and labor allowance dollars • Train and audit Independent Distributor trainers and technical managers • Conduct technical training sessions for dealers and contractors on Daikin product installation, startup, commissioning, service, and troubleshooting • Provide technical guidance to field technicians for installations, repairs, and system optimization • Help users understand Daikin technology, mobile apps, technical manuals, schematics, and piping and wiring diagrams • Maintain detailed records of customer interactions, issues, and solutions • Document recurring problems and suggest preventative measures • Participate in additional projects assigned by Divisional leadership

🎯 Requirements

• Minimum 5 years technical support experience required • Minimum 1-year technical training experience preferred • High School Diploma or GED equivalent required • HVAC certification or two-year college degree preferred • Ability to perform public speaking • Excellent customer service, relationship management, and interpersonal skills • Proficiency in Microsoft Office365, including Teams, Outlook, Word, Excel, and PowerPoint • Excellent written and verbal communication skills • Self-motivated with attention to detail • Ability to de-escalate customer issues with a calm demeanor and problem-solving • Excellent organizational, time, and project management skills • Strong work ethic and integrity • Ability to diagnose and resolve HVAC issues through phone, email, or remote software tools • Ability to prioritize and facilitate multiple projects • Strong business and technical acumen • Ability to climb ladders and lift 50 lbs • Ability to work in attics, crawl spaces, and rooftops in challenging climates • Legally authorized for employment in the United States • Must not require employer-sponsored work authorization now or in the future

🏖️ Benefits

• Equal employment opportunity regardless of protected characteristics • Ongoing professional development • Daikin STEP program and D-STAR testing requirements • Travel as required depending on territory