Incentive Compensation Systems Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $144k - $173k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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👻 Ghost score 3%

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Grafana Labs

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Grafana Labs is a company that specializes in open-source observability technologies and solutions. It offers a comprehensive suite of tools for logging, metrics, tracing, and profile management with products like Grafana, Loki, Tempo, and Mimir. Their offerings are designed to help businesses visualize, monitor, and alert on data from various sources, providing capabilities such as anomaly detection, root cause analysis, and service level objective management using AI/ML insights. Grafana Labs provides both cloud-based and self-managed solutions, ideal for infrastructure, application, and frontend observability. Additionally, their platform supports integration with various data sources like Prometheus and OpenTelemetry, making them a key player in the observability and infrastructure monitoring space.

📋 Description

• Map current-state workflows across incentive compensation plan administration, calculation, approvals, and payout • Identify and prioritize manual, repetitive, or error-prone process steps • Design and build automated workflows, integrations, and tooling for data pulls, reconciliations, approval routing, and exception handling • Own and configure Xactly ICM instances, including Incent and Connect • Configure calculation rules, plan logic, and workflows in Xactly • Identify and deploy AI tools and LLM-driven agents for exception detection, data reconciliation, plan document review, and common compensation questions • Partner with Incentive Compensation, Finance & Strategy, People Ops, Revenue Operations, and IT/Data teams on system integration • Establish documentation, standard operating procedures, and controls for systematized processes • Create a repeatable continuous-improvement cadence for retiring manual work • Translate incentive compensation process needs into system requirements and system constraints into practical recommendations • Support urgent ad-hoc requests during payout cycles while systemizing longer-term fixes • Report to the Senior Manager, Incentive Compensation

🎯 Requirements

• 5+ years of experience in incentive compensation, sales operations, revenue operations, or a related systems/process improvement role • Experience in a fast-paced technology or SaaS business highly preferred • Demonstrated track record of systematizing manual, broken, or inefficient processes by building solutions • Hands-on SQL experience and comfort querying and reconciling data across systems • Hands-on experience building automated workflows using scripting, workflow/RPA platforms, or ICM systems such as Xactly, CaptivateIQ, Varicent, or SPIFF platforms • Comfort standing up lightweight tools or integrations when off-the-shelf options fall short • Familiarity with CRM systems such as Salesforce, HRIS, data warehouses such as BigQuery, and compensation management platforms such as Xactly • Strong communication skills and ability to translate operational needs into systems requirements and process changes • Understanding of quotas, accelerators, SPIFFs, and payout timing • Experience in a high-growth SaaS, cloud, or open-source company preferred • Proven success working in globally distributed, remote-first organizations across multiple time zones preferred • Experience with Model Context Protocol (MCP) server ingestion or AI skills/agents for incentive compensation automation is a bonus

🏖️ Benefits

• Restricted Stock Units (RSUs) • 100% remote work and global remote culture • Career growth pathways • In-person onboarding • 30 days of annual leave per annum • 3 annual leave days reserved for Grafana Shutdown Days • Transparent communication and regular company-wide updates • Autonomy and support to ship great work and try new things • Empowered, high-trust teams • Approachable and transparent leadership