Customer Experience Omnichannel Specialist

Job not on LinkedIn

🔥 0 minutes ago

🏄 California, Colorado, +19 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Ting Labs

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🔧 Hardware

☁️ SaaS

👥 B2C

💰 Series C on 2021-12

Hardware • SaaS • B2C

Ting Labs is a safety-focused company that sells a plug-in electrical sensor plus a subscription service that detects early signs of electrical hazards (micro-arcing) and alerts homeowners and a 24×7 Fire Safety Team to prevent electrical fires. The Ting Sensor is a DIY, plug-in device paired with a mobile app and a monitoring subscription that provides real-time alerts, outage and frozen-pipe notifications, lifetime sensor replacement, a $1,000 remediation credit for electrician visits when needed, and guided support to resolve hazards. Ting emphasizes consumer home protection (claims: 1,000,000+ families trust Ting, 30,000+ potentially devastating fires identified/prevented, and prevention of ~4 out of 5 electrical fires) and also offers grid intelligence and enterprise solutions for utilities and first responders to detect grid faults and outage information. The product is hardware-centric but delivered as an ongoing service combining device, cloud analytics, and expert human response.

📋 Description

• Provide top-notch customer service, solutions, and product information through inbound and outbound phone, chat, and email support • Manage inbound calls and customer communication within outlined KPIs • Troubleshoot Litter-Robot and Feeder-Robot products • Provide technical support for the mobile app, including onboarding and connectivity concerns • Contribute to weekly team meetings • Provide internal feedback on customer sentiment, product issues, and trending troubleshooting topics • Support marketing and engineering teams with beta testing and product development feedback • Devise unique solutions based on customers’ product use in their home environments • Perform additional responsibilities as required

🎯 Requirements

• HS Diploma or equivalent • 3+ years of customer service experience • Excellent verbal, written, and interpersonal communication skills • Experience with data entry and order entry • Ability to multitask and prioritize • Strong computer skills, including experience with spreadsheets, documents, and word processing • Ability to maintain confidentiality of proprietary information • Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions • High degree of initiative and self-motivation • Ability to work hours outside of shift and overtime when necessary • Candidates must reside in CA, CO, FL, GA, IL, IN, KY, KS, MD, MI, NC, NV, NY, OH, OK, OR, PA, TN, TX, UT, VA, WA, or WI • Open availability, including evenings and weekends • Nice to have: 2+ years of help-desk or customer service experience • Nice to have: French, German, Italian, and/or Spanish language skills • Nice to have: Google Suite experience • Nice to have: Salesforce and/or Magento experience

🏖️ Benefits

• Premium Medical/Dental/Vision insurance • Paid parental leave • Whisker Parents Program • 1 day "pawternity" leave for new pet adoption • Pet Insurance Discount • 401K match • Flexible spending accounts • Company-paid short-term disability and life insurance • Employee Assistance Program (EAP) • Generous paid time off • 14 Paid Holidays • Top of the line equipment • Pet-friendly office • Whisker products and swag • Continuing education • Support • On-site gym with Peloton • Referral program