Telephone Service Center Manager

Job not on LinkedIn

🕒 July 13

🏢🏡 New York City – Hybrid

💵 $102.2k - $122.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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New York University Tisch School of the Arts

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📚 Education

📱 Media

Education • Media • Arts

New York University Tisch School of the Arts is a renowned institution dedicated to the education and development of artists in various creative disciplines. It offers undergraduate and graduate programs in fields such as film, television, performing arts, and interactive media. Tisch provides a dynamic and supportive environment for students to cultivate their artistic skills, engage in innovative research, and explore new mediums while drawing inspiration from the vibrant arts culture in New York City and beyond.

📋 Description

• The manager of the Telephone Service Center is responsible for the Strategic Planning and execution of all Telephone Service Center operations. • Core duties include management and leadership of processes for the continuous improvement of customer experience. • Strategic emphasis is on patient customer care, quality management, workforce planning, recruiting, coaching, and training. • Performance metrics include call efficiency, low abandonment rate, high recall acceptance rates, staffing utilization, and low call handling time. • A commitment to excellence demonstrated through continuous staff development programs enhancing employee engagement, service, knowledge, skills, and morale. • The manager effectively manages the Telephone Service Centers ability to provide high quality services while meeting Service Level Agreements (SLA).

🎯 Requirements

• Bachelor's Degree • 5+ years progressively responsible professional level experience leading Telephone Service Center operations including developing policies and procedures, managing budget and staff training or an equivalent combination or education and experience. • Must have clinical, dental, or medical background. • Effective planning, statistical and analytical skills, communication and project management skills. • Proven ability to develop and implement policies and procedures. • Comprehensive knowledge of regulations governing Article 28, managed care and commercial insurance plans. • Knowledge of Medicaid and HIPAA including administrative best practices in dental or in a healthcare environment.