IT Help Desk Coordinator, Bilingual

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Titan Technologies

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

💼 Consulting

🎖️ Defense

📦 Logistics

Consulting • Defense • Logistics

Titan Technologies is a government-focused IT services and solutions company that provides managed IT services, AI/ML analytics and data management, systems integration and engineering, and contact center solutions. The firm supports federal and state customers—including defense and intelligence agencies—through government contract vehicles and strategic partnerships, delivering modernization (e. g. , ServiceNow), disaster recovery support, and enterprise IT operations. Titan emphasizes customer success, collaborative relationships, and tailored solutions to modernize legacy systems and implement AI-enabled capabilities.

📋 Description

• Provide Tier 1 technical support and customer service support for Call Center operations • Support end users with applications, software, processes, hardware/software issues, browser troubleshooting, navigation, and customer program questions • Identify customer needs, clarify information, research issues, and provide solutions or alternatives • Address incidents and respond to users according to agreed procedures and Service Levels • Receive client queries by phone, chat, email, or web-enabled access • Log incidents and service requests in the ticket-tracking system • Collect and document incident details and troubleshooting steps • Provide troubleshooting and resolution through phone, chat, email, or remote connectivity tools • Resolve incidents immediately or escalate them to appropriate support staff or service groups • Track incident and service-request activity for timely completion • Follow up with clients to assess job satisfaction • Train new Help Desk Coordinators when needed • Use knowledgebase articles and work instructions to troubleshoot issues; create new articles or work instructions upon request • Meet internal performance targets and customer service-level targets • Perform routine tasks and new assignments as directed by team leads, supervisors, or management • Adhere to customer, company, and departmental policies

🎯 Requirements

• Bilingual in English and Spanish • Proficient experience using Windows 7, 8, 10 and Microsoft Office products • Proficient experience using and configuring web browsers and managing browser plug-ins • Ability to pass employment background check and drug-screening • Ability to pass Level 2 background check • Ability to work remotely with dependable high-speed internet • Reliable computer (Windows PC or Mac OS only) with latest updates and anti-virus/anti-spyware software • Headset with microphone that connects to computer • Quiet, distraction-free area for taking calls • Preferred: 1+ year of prior Call Center/Help Desk experience • Preferred: 1+ year of prior PC technical experience and/or training • Preferred: Ability to type 45 WPM • Preferred: CompTIA A+ • High school or better

🏖️ Benefits

• Temporary position with full-time hours • Remote work arrangement • Flexible hours may include weekends, weekdays, or holidays