Implementation Lead

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $55k - $70k / year

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

TJM Labs

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

Healthcare • Artificial Intelligence • SaaS

TJM Labs is a healthcare technology company that builds AI-powered automation for pharmacy operations. Their products (TJM Bot, TJM Retail Bot, VoiceAI, Provider Portal, Pharmesol) automate prescription intake, data entry, refill management, benefit investigation, patient communication and other repetitive pharmacy tasks for compounding, specialty, long-term care, retail/independent and Canadian pharmacies. Built by pharmacists and engineers, their HIPAA-compliant bots integrate with existing pharmacy management systems (no API or system replacement required) and are marketed as an embedded, supported automation platform that reduces errors, saves payroll costs, and scales pharmacy operations without adding headcount. The company highlights customer metrics (450+ pharmacies live, 500K+ tasks automated daily) and positions itself as a B2B SaaS provider of AI automation for pharmacy workflows.

📋 Description

• Own day-to-day execution of customer implementations from discovery through go-live and transition to ongoing support • Establish and maintain implementation plans, milestones, dependencies, and target go-live dates • Lead implementation meetings, discovery sessions, and working sessions • Coordinate pharmacy, TJM technical teams, the CSM, and internal stakeholders • Track decisions, action items, deliverables, risks, dependencies, and requirements • Identify and resolve risks, blockers, scope changes, and timeline impacts • Lead structured pharmacy workflow discovery and document current-state processes • Capture exceptions, edge cases, business rules, handoffs, and dependencies • Validate workflows with customers and maintain documentation as requirements change • Translate pharmacy operations into structured technical requirements • Review proposed solutions against customer workflows and requirements • Maintain alignment between pharmacy needs, documentation, requirements, implementation work, and testing • Own stakeholder communication, project updates, decisions, risks, blockers, owners, and deadlines • Keep the CSM informed of project health, customer sentiment, risks, and developments • Validate completed work against documented requirements and workflows • Coordinate and execute internal testing, document defects, track issues, retest fixes, and confirm resolution • Coordinate customer testing and track feedback through go-live readiness • Improve implementation playbooks, documentation standards, templates, discovery, requirements, QA, go-live readiness, communication, and handoffs

🎯 Requirements

• Approximately 2–5 years of relevant professional experience • Experience coordinating projects, implementations, customer onboarding, operational initiatives, or complex workflows • Working familiarity with pharmacy management systems and pharmacy workflows; this is required • Exceptional organization, reliability, and attention to detail • Ability to document processes and information clearly, precisely, and consistently • Strong follow-through and clear, professional communication • Ability to turn complicated conversations into decisions, documentation, owners, and next steps • Thoughtful questioning and comfort surfacing problems early • Ability to manage multiple implementations and competing priorities • Comfort with evolving priorities and processes, technical curiosity, and genuine ownership • Current or previous pharmacy technician experience is highly desired • Registered or certified pharmacy technicians are strongly encouraged to apply • Pharmacy operations experience, project ownership, technical curiosity, and ability to learn quickly are valued • No coding, AI product-building, software QA engineering, strategic Customer Success Manager, or prior TJM technology/implementation methodology experience required

🏖️ Benefits

• Remote-first work environment • Paid time off • 401K with company match • Health Plan • The opportunity to work at the intersection of healthcare, pharmacy, and AI • Meaningful ownership and opportunity to grow as TJM Labs continues to scale

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume