Client Success Manager

🕒 August 8

🏄 California, Nevada, +2 more states – Remote

🏄 California – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $87.1k - $157.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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T-Mobile

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

📡 Telecommunications

Telecommunications

T-Mobile is a leading wireless network operator in the United States known for its 'Un-carrier' approach, which focuses on customer-centric mobile services and flexible plans. The company is committed to providing excellent employee benefits, including health insurance, parental leave, and ongoing education support, to create a vibrant work culture. T-Mobile offers a variety of career paths in areas such as business sales, technology, and customer experience. They prioritize creating extraordinary experiences for both their employees and customers and are continuously innovating to lead in connected living. T-Mobile is also actively engaged in expanding its 5G network coverage to provide faster and more reliable mobile services.

📋 Description

• Serve as the primary post-sales contact for assigned government and enterprise accounts • Advocate for customer needs across internal teams and maintain a positive end-to-end experience • Build executive-level client relationships and drive customer satisfaction and loyalty • Oversee customer onboarding and training from Day 0 onward • Educate customers on T-Mobile for Business products, services, and self-service tools such as Account Hub • Develop customer success plans and conduct regular health checks • Monitor usage, service quality, billing, NPS, and other account health indicators • Lead success reviews and QBRs, presenting performance metrics and insights to client executives • Recommend action plans to address service gaps and evolving needs • Own customer issues and coordinate cross-functional troubleshooting and resolution • Document interactions and ensure service levels are met • Develop retention and renewal strategies to mitigate churn • Analyze account health data to identify at-risk accounts and partial disconnect requests • Lead contract renewals, negotiate terms, and finalize agreements that maintain or grow revenue • Identify and execute cross-sell and upsell opportunities • Prepare proposals for new solutions with Sales and Solutions Engineering

🎯 Requirements

• 4–7 years managing customer relationships and account management in Government, Strategic, or Enterprise business segments (Required) • 2–4 years coordinating with sales, engineering, support, and operations to meet contract commitments and resolve issues (Required) • Strong executive-level client relationship management skills (Required) • Ability to coordinate cross-functional relationships (Required) • Strategic planning for account growth through upselling and cross-selling (Required) • Problem-solving and resource coordination skills (Required) • Experience leading teams and managing a distributed workforce (Required) • Ability to analyze customer data, trends, and opportunities (Required) • Strong understanding of business operations and customer success impact (Required) • Telecommunications industry knowledge, particularly wireless technologies (Required) • At least 18 years of age • Legally authorized to work in the United States • Bachelor's degree in Business Administration, Management, or related field (Preferred) • Master's/Advanced Degree in Business Administration, Management, or related field (Preferred) • CCXP certification (Preferred) • PMP certification (Preferred) • CSE certification (Preferred)

🏖️ Benefits

• Annual stock grant • Employee stock purchase plan • 401(k) • Free, year-round money coaches • Medical, dental and vision insurance • Flexible spending account • Paid time off • Up to 12 paid holidays • Paid parental and family leave • Family building benefits • Back-up care • Enhanced family support • Childcare subsidy • Tuition assistance • College coaching • Short- and long-term disability • Voluntary AD&D coverage • Voluntary accident coverage • Voluntary life insurance • Voluntary disability insurance • Voluntary long-term care insurance • Mobile service and home internet discounts • Pet insurance • Commuter and transit programs • Annual bonus or periodic sales incentive or bonus (role dependent) • Career growth opportunities