Senior Partner Success Manager

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🏄 California – Remote

🏄 California – Remote

💵 $125k - $145k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Trulioo

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

☁️ SaaS

📋 Compliance

🔌 API

💰 $394M Series D - Trulioo on 2021-06

SaaS • Compliance • API

Trulioo is a global identity verification platform that provides KYC, KYB and AML compliance solutions via a single API and modular SaaS offerings. It verifies individuals and businesses using document and electronic ID checks, biometrics, fraud intelligence and machine-learning routing across 450+ data sources and coverage in 195 countries to help organizations onboard customers securely and meet regulatory requirements. Trulioo serves banks, payment providers, marketplaces, crypto firms and other enterprises needing scalable, audit-ready identity and fraud prevention services.

📋 Description

• Own the partner relationship end to end as the dedicated account manager and single point of contact for active reseller partners • Manage commercial, technical, and executive relationships across a portfolio of partners • Carry and achieve a year-over-year net-new revenue growth target • Build, review, and progress partner Trulioo pipeline; inspect deals, remove blockers, and maintain forecast accountability • Deliver partner sales onboarding and ongoing enablement for KYC, KYB, and AML solutions • Co-sell with partner representatives to position Trulioo, advance opportunities, and close deals • Identify and drive upsell opportunities for partners’ existing clients • Lead QBRs and recurring executive business reviews • Partner with Technical Account Management to maintain healthy, current API integrations and resolve technical friction • Map partner businesses to identify new use cases, product fits, and expansion paths • Represent partner needs and market feedback internally to Product, Marketing, and GTM teams • Leverage AI and emerging technologies to improve productivity, decision-making, and work processes

🎯 Requirements

• 7+ years in partner success, channel account management, strategic account management, or partner/channel sales • Experience ideally within fintech, SaaS, identity, fraud, or compliance solutions • Demonstrated record of growing partner or account portfolios and achieving revenue growth or expansion targets • Hands-on experience with pipeline building and review, co-selling, sales enablement/training, QBRs, and upselling into an existing base • Experience managing technical, API-driven products and partnering with technical teams • Ability to translate between commercial and technical stakeholders • Strong consultative relationship-building skills with practitioners and executives • Excellent communication, presentation, and cross-functional collaboration skills • Proficiency with CRM and partner/customer management tools such as Salesforce and PRM platforms • Ability to operate independently in a remote, fast-moving environment across North American time zones • Direct experience with identity verification, fraud prevention, KYC/KYB/AML, or regulatory compliance solutions is nice to have • Familiarity with identity orchestration, risk decisioning, or onboarding platforms is nice to have • Experience owning retention and expansion targets is nice to have • Established fintech, banking, or digital commerce network is nice to have • Bachelor's degree or equivalent practical experience is nice to have • Legally eligible to work in Canada or the USA

🏖️ Benefits

• Health coverage • Dental coverage • Vision coverage • Retirement plans with company match • Paid time off • Parental leave • Annual education & training stipend equivalent to $1,000 in local currency • Flexible hybrid working environment • Weekly lunches • Quality coffee • Regular social events • Parent rooms at many locations • On-site gyms at many locations • Comfortable lounges at many locations • Adaptable workstations • Wellness workshops and events • Complimentary Headspace subscription • Employee Resource Groups • Inclusive, collaborative, and people-first workplace