Client Success Manager

🔥 1 minute ago

🌾 Iowa, Kansas, +2 more states – Remote

🌾 Iowa – Remote 🌪️ Kansas – Remote ❄️ Minnesota – Remote 🧀 Wisconsin – Remote

💵 $87.1k - $157.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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T-Mobile

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

📡 Telecommunications

Telecommunications

T-Mobile is a leading wireless network operator in the United States known for its 'Un-carrier' approach, which focuses on customer-centric mobile services and flexible plans. The company is committed to providing excellent employee benefits, including health insurance, parental leave, and ongoing education support, to create a vibrant work culture. T-Mobile offers a variety of career paths in areas such as business sales, technology, and customer experience. They prioritize creating extraordinary experiences for both their employees and customers and are continuously innovating to lead in connected living. T-Mobile is also actively engaged in expanding its 5G network coverage to provide faster and more reliable mobile services.

📋 Description

• Serve as the primary post-sales contact for assigned government and enterprise accounts • Advocate for customer needs across internal teams and build executive-level client relationships • Oversee customer onboarding, training, and product adoption • Educate customers on T-Mobile for Business products, services, and self-service tools such as Account Hub • Develop customer success plans and conduct regular health checks • Monitor account performance, usage, service quality, billing, and NPS indicators • Lead success reviews and QBRs, presenting performance metrics and insights to executives • Recommend action plans to address service gaps and evolving needs • Own customer issues and coordinate cross-functional resolution • Document interactions and ensure service levels are met • Develop retention and renewal strategies to mitigate churn • Lead contract renewals, negotiate terms, and finalize agreements • Identify and execute cross-sell and upsell opportunities • Prepare proposals for new solutions with Sales and Solutions Engineering • Maintain or grow customer revenue and account value

🎯 Requirements

• 4–7 years managing customer relationships and account management in Government, Strategic, or Enterprise business segments • 2–4 years coordinating with sales, engineering, support, and operations to meet contract commitments and resolve issues • Strong executive-level client relationship management skills • Ability to coordinate cross-functional relationships • Strategic planning for account growth through upselling and cross-selling • Problem-solving and resource coordination skills • Experience leading teams and managing a distributed workforce • Ability to analyze customer data, trends, and opportunities • Strong business acumen • Telecommunications industry knowledge, particularly wireless technologies • At least 18 years of age • Legally authorized to work in the United States • Bachelor's or master's/advanced degree in Business Administration, Management, or related field preferred • CCXP, PMP, or CSE certification preferred

🏖️ Benefits

• Annual stock grant • Employee stock purchase plan • 401(k) • Free, year-round money coaches • Medical, dental, and vision insurance • Flexible spending account • Paid time off • Up to 12 paid holidays • Paid parental and family leave • Family building benefits • Back-up care • Enhanced family support • Childcare subsidy • Tuition assistance • College coaching • Short- and long-term disability • Voluntary AD&D coverage • Voluntary accident coverage • Voluntary life insurance • Voluntary disability insurance • Voluntary long-term care insurance • Mobile service and home internet discounts • Pet insurance • Commuter and transit programs • Career growth opportunities